Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
Australia's national consumer protection law, Schedule 2 to the Competition and Consumer Act 2010: misleading and unconscionable conduct, unfair contract terms, false representations and pricing rules, consumer guarantees and their remedies, door-to-door and telephone sales, lay-by, gift cards, receipts, warranty and repair notices, product safety standards, bans, recalls and 2-day serious injury reporting.
Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) is a compliance framework from Australia (Commonwealth, all States and Territories) with 9 domains and 70 controls that map to 4 other frameworks. The largest domains are Chapter 3 Part 3-1: Unfair practices – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) (18 controls), Chapter 3 Part 3-2 Division 1: Consumer guarantees – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) (11 controls), Chapter 3 Part 3-2 Division 2: Unsolicited consumer agreements – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) (11 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (9)
Chapter 2 Part 2-3: Unfair contract terms – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s23-2A | s 23(2A) Do not propose an unfair term in a standard form consumer or small business contract |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s23-2C | s 23(2C) Do not apply or rely on an unfair term of a standard form consumer or small business contract |
Chapter 2 Parts 2-1 and 2-2: Misleading and unconscionable conduct – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s18 | s 18 Do not engage in misleading or deceptive conduct in trade or commerce |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s20 | s 20 Do not engage in unconscionable conduct within the meaning of the unwritten law |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s21 | ss 21 and 22 Do not engage in unconscionable conduct in connection with the supply or acquisition of goods or services |
Chapter 3 Part 3-1: Unfair practices – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s29 | s 29(1)(a) to (l) Do not make false or misleading representations about goods or services |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s29-rights | s 29(1)(m) and (n) Do not misrepresent consumer rights, guarantees or the need to pay for them |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s29-tst | s 29(1)(e) and (f) Do not publish false or misleading testimonials or reviews |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s30 | s 30 Do not make false or misleading representations about the sale or grant of an interest in land |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s31 | s 31 Do not mislead job seekers about employment |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s32 | s 32 Provide offered rebates, gifts and prizes as offered and never offer them intending not to |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s33-34 | ss 33 and 34 Do not mislead the public about the nature, process, characteristics, suitability or quantity of goods or services |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s35 | s 35 Do not use bait advertising: advertised specials must be available in reasonable quantity and period |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s36 | s 36 Do not accept payment without the intention and ability to supply, and supply within the time promised |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s37 | s 37 Do not make false or misleading representations about work-from-home or business opportunity schemes |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s39 | s 39 Do not send unrequested credit or debit cards or convert card functions without a written request |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s40 | s 40 Do not assert a right to payment for unsolicited goods or services, and warn on any invoice sent |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s43 | s 43 Do not demand payment for unauthorised directory entries or advertisements |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s44 | ss 44 to 46 Do not participate in or induce participation in a pyramid scheme |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s47 | s 47 Supply goods at the lowest displayed price |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s48 | s 48 State a prominent single total price when quoting part of the price of household goods or services |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s49 | s 49 Do not induce purchases by promising benefits for referrals made after the sale |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s50 | s 50 Do not use physical force, undue harassment or coercion in selling or collecting payment |
Chapter 3 Part 3-2 Division 1: Consumer guarantees – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s51-53 | ss 51 to 53 Guarantee good title, undisturbed possession and freedom from undisclosed securities |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s54 | s 54 Supply goods of acceptable quality |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s55 | s 55 Supply goods reasonably fit for any disclosed purpose or purpose represented |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s56-57 | ss 56 and 57 Supply goods that match their description and any sample or demonstration model |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s58 | s 58 Manufacturer to take reasonable action to make repairs and spare parts reasonably available |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s59 | s 59 Manufacturer and supplier to honour any express warranty they give |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s60 | s 60 Render services with due care and skill |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s61 | s 61 Supply services, and resulting products, fit for the purpose or result made known |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s62 | s 62 Supply services within a reasonable time where no time is fixed |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s64 | ss 64, 64A and 276 Do not exclude, restrict or modify the consumer guarantees or remedies by contract |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s66 | s 66 Display a consumer guarantees notice where the Minister has determined one |
Chapter 3 Part 3-2 Division 2: Unsolicited consumer agreements – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s73 | s 73 Call on consumers only in permitted hours |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s74 | s 74 Disclose purpose, right to ask the dealer to leave, and identity before negotiating |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s75 | s 75 Leave immediately on request and do not recontact for 30 days |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s76 | s 76 Inform the consumer of the termination right before making the agreement |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s78 | s 78 Give the consumer a copy of the agreement at signing, or the agreement document within 5 business days for phone sales |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s79 | s 79 Ensure every unsolicited consumer agreement or agreement document meets the content and form requirements |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s80-81 | ss 80 and 81 Signature requirements and signed amendments |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s84 | s 84 Refund all consideration immediately on termination |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s86 | s 86 No supply, and no payment accepted or required, during the 10 business day cooling-off period |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s87-88 | ss 87 and 88 Refund later payments and take no recovery or default-listing action after termination |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s89-90 | ss 89 and 90 No clauses limiting the Division, no reliance on them, and no inducing waiver |
Chapter 3 Part 3-2 Divisions 3 to 4: Lay-by, gift cards, receipts, warranties and repairs – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s100 | s 100 Give a proof of transaction for supplies of $75 or more, and within 7 days on request |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s101 | s 101 Provide a free itemised bill for services within 7 days of request |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s102 | s 102 and reg 90 Warranty against defects documents must meet the prescribed form and content |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s103 | s 103 and reg 91 Repairers must give the prescribed notice before accepting consumer goods for repair |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s96 | s 96 Lay-by agreements in writing, transparent, with a copy to the consumer |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s97 | s 97 Lay-by termination charges only where the consumer terminates and capped at reasonable costs |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s98-99 | ss 98 and 99 Supplier terminates lay-by only for breach, cessation or unavailability, and refunds on any termination |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s99B | s 99B Gift cards redeemable for at least 3 years |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s99C | s 99C Show the expiry date, or no expiry, prominently on the gift card |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s99D-F | ss 99D to 99F No post-supply fees on gift cards and no void terms |
Chapter 3 Part 3-3: Safety of consumer goods and product related services – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s106 | s 106 Do not supply, offer, make, hold or export consumer goods that fail a mandatory safety standard |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s107 | s 107 Do not supply or offer product related services that fail a mandatory safety standard |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s108 | ss 108 and 108A Nominate the compliance method and give information or documents to the regulator on request |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s118-119 | ss 118 and 119 Do not supply, offer, make, hold or export banned goods or supply banned services |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s124-127 | ss 124 and 127 Comply with a compulsory recall notice and do not supply recalled goods |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s125 | s 125 Notify overseas recipients of compulsorily recalled goods and copy the notice to the Minister within 10 days |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s128 | s 128 Notify the Commonwealth Minister within 2 days of starting a voluntary recall |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s131 | s 131 Report consumer goods associated with death or serious injury or illness within 2 days |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s132 | s 132 Report product related services associated with death or serious injury or illness within 2 days |
Chapter 3 Parts 3-4 and 3-5: Information standards and manufacturer liability – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s136-137 | ss 136, 137 and 137AA Supply goods and services only in compliance with applicable information standards |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s137B | s 137B Give information or documents about information standard compliance on request |
Chapters 4 to 6: Offences, enforcement and remedies – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)
| Code | Title |
|---|---|
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s221 | ss 219 to 222 Comply with a substantiation notice and give no false or misleading information in response |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s259-263 | ss 259 to 266 Remedy consumer guarantee failures for goods: repair, replace or refund, and honour rejection on a major failure |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s267-270 | ss 267 to 270 Remedy consumer guarantee failures for services, and refund on termination |
| australian-consumer-law-competition-and-consumer-act-2010-schedule-2::s271-274 | ss 271 to 274 and 276A Manufacturer's liability to affected persons and indemnity of suppliers |
Your Compliance Coverage
If you comply with Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2), you already cover:
US Magnuson-Moss Warranty Act (15 USC 2301-2312)
6%
4 controls mapped
Compare →EU General Product Safety Regulation (GPSR, Regulation 2023/988)
6%
4 controls mapped
Compare →US Consumer Product Safety Act (CPSC) Manufacturer and Importer Duties
6%
4 controls mapped
Compare →+ 1 more: Digital Services Act (DSA) - Regulation (EU) 2022/2065 (1%)
See all 4 mapped frameworks ↓Maps to 4 other frameworks
Coverage is not the same as your position
This page shows what Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) overlaps with in general. Where your organisation actually stands, against the standard you are going for and the certifications you already hold, is a different question. Same graph and the same recorded refutations, scoped to you rather than to a pair.
The Compliance Position Diagnostic, $5,000 fixed, ten business daysWhat is Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) and who does it apply to?
Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) is a compliance framework from Australia (Commonwealth, all States and Territories) with 9 domains and 70 controls. Australia's national consumer protection law, Schedule 2 to the Competition and Consumer Act 2010: misleading and unconscionable conduct, unfair contract terms, false representations and pricing rules, consumer guarantees and their remedies, door-to-door and telephone sales, lay-by, gift cards, receipts, warranty and repair notices, product safety standards, bans, recalls and 2-day serious injury reporting. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) actually require?
Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) has 70 controls organised across 9 domains. The largest domains are Chapter 3 Part 3-1: Unfair practices – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) (18 controls), Chapter 3 Part 3-2 Division 1: Consumer guarantees – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) (11 controls), Chapter 3 Part 3-2 Division 2: Unsolicited consumer agreements – Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) (11 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) do I already cover?
Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) maps to 4 other compliance frameworks. The top mapping partners are US Magnuson-Moss Warranty Act (15 USC 2301-2312) (6% coverage), EU General Product Safety Regulation (GPSR, Regulation 2023/988) (6% coverage), US Consumer Product Safety Act (CPSC) Manufacturer and Importer Duties (6% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I implement Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2)?
Start your Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about Australian Consumer Law (Competition and Consumer Act 2010 Schedule 2) requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 70 controls and track your progress.
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