Australia Hospitality Industry (General) Award 2020 (MA000009)
The modern award setting minimum employment conditions in Australian hotels, accommodation, catering, bars and casinos: part-time guaranteed hours and availability, casual loading, rostering limits, meal breaks and the missed-break penalty, minimum rates, annualised wages and loaded rates, allowances, overtime, penalty rates, public holidays, deductions for meals and accommodation, consultation and termination. Rates are named, not quoted: the figures change every 1 July.
Australia Hospitality Industry (General) Award 2020 (MA000009) is a compliance framework from Australia (national system employers in the hospitality industry) with 10 domains and 45 controls. The largest domains are Part 2: Types of employment and classifications – Australia Hospitality Industry (General) Award 2020 (MA000009) (8 controls), Part 4: Wages, annualised and salary arrangements, allowances – Australia Hospitality Industry (General) Award 2020 (MA000009) (8 controls), Part 3: Hours of work, rostering and breaks – Australia Hospitality Industry (General) Award 2020 (MA000009) (6 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (10)
Part 1: Application and operation – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::3.3 | 3.3 Make the award and the NES available to employees |
| australia-hospitality-industry-general-award-2020-ma000009::5 | Clause 5: individual flexibility arrangements made and kept correctly |
| australia-hospitality-industry-general-award-2020-ma000009::7 | Clause 7: facilitative provisions agreed with the right party and recorded |
Part 2: Types of employment and classifications – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::10.13 | 10.13 Pay part-timers the minimum rate and overtime beyond the limits |
| australia-hospitality-industry-general-award-2020-ma000009::10.4 | 10.2 to 10.7 Agree written guaranteed hours and availability with each part-time employee and roster within them |
| australia-hospitality-industry-general-award-2020-ma000009::10.8 | 10.8 to 10.12 Handle requests to increase guaranteed hours and changes in availability |
| australia-hospitality-industry-general-award-2020-ma000009::11 | Clause 11: casual loading, hours limits, 2-hour minimum engagement and pay timing |
| australia-hospitality-industry-general-award-2020-ma000009::12 | Clause 12: apprentices engaged lawfully, protected from overtime, released for training and reimbursed |
| australia-hospitality-industry-general-award-2020-ma000009::13 | Clause 13: junior employees paid junior rates, limited to 10-hour shifts, adult rate for liquor service |
| australia-hospitality-industry-general-award-2020-ma000009::14-17 | Clauses 14 and 17: classify under Schedule A; cross-stream duties within competence; introductory level limit |
| australia-hospitality-industry-general-award-2020-ma000009::8 | Clause 8: tell employees their employment type at engagement |
Part 3: Hours of work, rostering and breaks – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::15.1 | 15.1 Agree a full-time 38-hour arrangement within the award's daily and cycle limits |
| australia-hospitality-industry-general-award-2020-ma000009::15.2 | 15.2 Roster part-time employees within the daily limits |
| australia-hospitality-industry-general-award-2020-ma000009::15.3-4 | 15.3 and 15.4 Remote catering schedules and make-up time only by majority agreement, with overtime and records |
| australia-hospitality-industry-general-award-2020-ma000009::15.5 | 15.5 and 15.6 Post rosters, give 7 days' notice of changes, and protect breaks between shifts |
| australia-hospitality-industry-general-award-2020-ma000009::15A | 15A Do not prevent an employee exercising the right to disconnect |
| australia-hospitality-industry-general-award-2020-ma000009::16 | Clause 16: provide meal and rest breaks by shift length, spread evenly, and pay the penalty when a meal break is denied |
Part 4: Wages, annualised and salary arrangements, allowances – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::18 | Clauses 18 to 22: pay minimum, casino, junior, apprentice, adult apprentice, trainee and higher duties rates |
| australia-hospitality-industry-general-award-2020-ma000009::23 | Clause 23: pay periods, pay days, method of payment and final pay within 7 days |
| australia-hospitality-industry-general-award-2020-ma000009::24 | Clause 24: annualised wage arrangements with the 25% margin, outer limits, annual reconciliation and time records |
| australia-hospitality-industry-general-award-2020-ma000009::25 | Clause 25: Managerial staff (Hotels) salary absorption conditions |
| australia-hospitality-industry-general-award-2020-ma000009::26.2-5 | 26.2 to 26.5 All-purpose, fork-lift, meal and tool allowances |
| australia-hospitality-industry-general-award-2020-ma000009::26.6 | 26.6 Reimburse special clothing and pay or reimburse laundering |
| australia-hospitality-industry-general-award-2020-ma000009::26.7-15 | 26.7 to 26.15 Vehicle, late and early transport, relocation fares, airport catering, first aid, supervisory, split shift and overnight stay allowances |
| australia-hospitality-industry-general-award-2020-ma000009::27 | Clause 27: superannuation contributions, voluntary contributions and default funds |
Part 5: Overtime and penalty rates – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::28.1 | 28.1 Require only reasonable overtime |
| australia-hospitality-industry-general-award-2020-ma000009::28.2 | 28.2 to 28.4 Pay overtime, daily, including the 4-hour minimum on rostered and accrued days off |
| australia-hospitality-industry-general-award-2020-ma000009::28.5 | 28.5 Time off instead of overtime pay only by separate written agreement, hour for hour, within 6 months |
| australia-hospitality-industry-general-award-2020-ma000009::29 | Clause 29: penalty rates for evening, night, weekend and public holiday hours, the highest applying |
Part 6: Leave and public holidays – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::30.1 | 30.1 to 30.3 Annual leave, the extra shiftworker week and the 17.5% loading including on termination |
| australia-hospitality-industry-general-award-2020-ma000009::30.4-5 | 30.4 and 30.5 Shutdown leave directions and unpaid term-break leave for school and college catering staff |
| australia-hospitality-industry-general-award-2020-ma000009::30.6 | 30.6 to 30.8 Manage excessive annual leave accruals only through the award process |
| australia-hospitality-industry-general-award-2020-ma000009::30.9-10 | 30.9 and 30.10 Annual leave in advance and cashing out only by signed agreement within the limits |
| australia-hospitality-industry-general-award-2020-ma000009::31-34 | Clauses 31 to 34: NES personal/carer's, compassionate, parental, community service and family and domestic violence leave, handled confidentially |
| australia-hospitality-industry-general-award-2020-ma000009::35 | Clause 35: public holiday substitution and additional arrangements for full-time and part-time employees |
Part 7: Deductions for breakages, meals and accommodation – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::36 | Clause 36: no deductions for breakages or cashiering shortfalls except wilful misconduct |
| australia-hospitality-industry-general-award-2020-ma000009::37 | Clause 37: deductions for employer-provided meals and accommodation only within the award's limits |
Part 8: Workplace delegates, consultation and disputes – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::37A | 37A Afford workplace delegates their rights: representation, communication, facilities and paid training |
| australia-hospitality-industry-general-award-2020-ma000009::38 | Clause 38: consult on major workplace change |
| australia-hospitality-industry-general-award-2020-ma000009::39 | Clause 39: consult before changing regular rosters or ordinary hours |
| australia-hospitality-industry-general-award-2020-ma000009::40 | Clause 40: resolve award and NES disputes through the staged procedure |
Part 9: Termination and redundancy – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::41 | Clause 41: employee notice, limited deductions, payment instead of working notice, and job search time |
| australia-hospitality-industry-general-award-2020-ma000009::42 | Clause 42: redundancy: NES pay, transfer to lower-paid duties, leaving during notice and job search |
Schedules – Australia Hospitality Industry (General) Award 2020 (MA000009)
| Code | Title |
|---|---|
| australia-hospitality-industry-general-award-2020-ma000009::S-DE | Schedules D and E: school-based apprentices and the supported wage system |
| australia-hospitality-industry-general-award-2020-ma000009::S-I | Schedule I: loaded rate arrangements only for eligible full-time Level 3+ employees, in writing, within the parameters |
What is Australia Hospitality Industry (General) Award 2020 (MA000009) and who does it apply to?
Australia Hospitality Industry (General) Award 2020 (MA000009) is a compliance framework from Australia (national system employers in the hospitality industry) with 10 domains and 45 controls. The modern award setting minimum employment conditions in Australian hotels, accommodation, catering, bars and casinos: part-time guaranteed hours and availability, casual loading, rostering limits, meal breaks and the missed-break penalty, minimum rates, annualised wages and loaded rates, allowances, overtime, penalty rates, public holidays, deductions for meals and accommodation, consultation and termination. Rates are named, not quoted: the figures change every 1 July. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does Australia Hospitality Industry (General) Award 2020 (MA000009) actually require?
Australia Hospitality Industry (General) Award 2020 (MA000009) has 45 controls organised across 10 domains. The largest domains are Part 2: Types of employment and classifications – Australia Hospitality Industry (General) Award 2020 (MA000009) (8 controls), Part 4: Wages, annualised and salary arrangements, allowances – Australia Hospitality Industry (General) Award 2020 (MA000009) (8 controls), Part 3: Hours of work, rostering and breaks – Australia Hospitality Industry (General) Award 2020 (MA000009) (6 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of Australia Hospitality Industry (General) Award 2020 (MA000009) do I already cover?
Australia Hospitality Industry (General) Award 2020 (MA000009) does not currently have cross-framework mappings in our system. Check back as we continuously expand our mapping database.
How do I implement Australia Hospitality Industry (General) Award 2020 (MA000009)?
Start your Australia Hospitality Industry (General) Award 2020 (MA000009) compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about Australia Hospitality Industry (General) Award 2020 (MA000009) requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 45 controls and track your progress.
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