APQC Process Classification Framework (PCF) Cross-Industry 7.4
APQC's cross-industry Process Classification Framework, version 7.4: thirteen categories and 72 process groups that give organisations a shared vocabulary for their operating, management and support processes, for process management and benchmarking.
APQC Process Classification Framework (PCF) Cross-Industry 7.4 is a compliance framework from International with 13 domains and 72 controls. The largest domains are 9.0 Manage Financial Resources – APQC Process Classification Framework (PCF) Cross-Industry 7.4 (11 controls), 13.0 Develop and Manage Business Capabilities – APQC Process Classification Framework (PCF) Cross-Industry 7.4 (9 controls), 7.0 Develop and Manage Human Capital – APQC Process Classification Framework (PCF) Cross-Industry 7.4 (8 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (13)
1.0 Develop Vision and Strategy – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::1.1 | Define the business concept and long-term vision (17040) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::1.2 | Develop business strategy (10015) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::1.3 | Develop and measure strategic initiatives (10016) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::1.4 | Develop and maintain business models (20944) |
10.0 Acquire, Construct, and Manage Assets – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::10.1 | Plan and acquire assets (10937) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::10.2 | Design and construct assets (21575) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::10.3 | Maintain assets (19238) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::10.4 | Manage asset end-of-life (21576) |
11.0 Manage Enterprise Risk, Compliance, Remediation, and Resiliency – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::11.1 | Manage enterprise risk (17060) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::11.2 | Manage compliance (17467) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::11.3 | Manage remediation efforts (11185) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::11.4 | Manage business resiliency (11216) |
12.0 Manage External Relationships – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::12.1 | Build investor relationships (11010) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::12.2 | Manage government and industry relationships (11011) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::12.3 | Manage relations with board of directors (11012) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::12.4 | Manage legal and ethical issues (11013) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::12.5 | Manage public relations program (11014) |
13.0 Develop and Manage Business Capabilities – APQC Process Classification Framework (PCF) Cross-Industry 7.4
2.0 Develop and Manage Products and Services – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::2.1 | Govern and manage product/service development program (19696) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::2.2 | Generate and define new product/service ideas (19698) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::2.3 | Develop products and services (10062) |
3.0 Market and Sell Products and Services – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::3.1 | Understand markets, customers, and capabilities (10101) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::3.2 | Develop marketing strategy (10102) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::3.3 | Develop and manage marketing plans (20008) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::3.4 | Develop sales strategy (10103) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::3.5 | Develop and manage sales plans (10105) |
4.0 Manage Supply Chain for Physical Products – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::4.1 | Plan for and align supply chain resources (10215) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::4.2 | Procure materials and services (10216) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::4.3 | Produce/Assemble/Test product (10217) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::4.4 | Manage logistics and warehousing (10219) |
5.0 Deliver Services – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::5.1 | Establish service delivery governance and strategies (20026) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::5.2 | Manage service delivery resources (20040) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::5.3 | Deliver service to customer (20058) |
6.0 Manage Customer Service – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::6.1 | Develop customer service strategy (10378) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::6.2 | Plan and manage customer service contacts (10379) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::6.3 | Service products after sales (12658) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::6.4 | Manage product recalls and regulatory audits (20110) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::6.5 | Evaluate customer service operations and customer satisfacion (20595) |
7.0 Develop and Manage Human Capital – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.1 | Develop and manage human resources planning, policies, and strategies (17043) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.2 | Recruit, source, and select employees (10410) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.3 | Manage employee onboarding, training, and development (20599) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.4 | Manage employee relations (17052) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.5 | Reward and retain employees (10412) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.6 | Redeploy and retire employees (10413) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.7 | Manage employee information and analytics (17056) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::7.8 | Manage employee communication (21451) |
8.0 Manage Information Technology (IT) – APQC Process Classification Framework (PCF) Cross-Industry 7.4
| Code | Title |
|---|---|
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.1 | Develop and manage IT customer relationships (20608) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.2 | Develop and manage IT business strategy (20652) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.3 | Develop and manage IT resilience and risk (20706) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.4 | Manage information (20765) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.5 | Develop and manage services/solutions (20784) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.6 | Deploy services/solutions (20824) |
| apqc-process-classification-framework-pcf-cross-industry-7-4::8.7 | Create and manage support services/solutions (20866) |
9.0 Manage Financial Resources – APQC Process Classification Framework (PCF) Cross-Industry 7.4
What is APQC Process Classification Framework (PCF) Cross-Industry 7.4 and who does it apply to?
APQC Process Classification Framework (PCF) Cross-Industry 7.4 is a compliance framework from International with 13 domains and 72 controls. APQC's cross-industry Process Classification Framework, version 7.4: thirteen categories and 72 process groups that give organisations a shared vocabulary for their operating, management and support processes, for process management and benchmarking. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does APQC Process Classification Framework (PCF) Cross-Industry 7.4 actually require?
APQC Process Classification Framework (PCF) Cross-Industry 7.4 has 72 controls organised across 13 domains. The largest domains are 9.0 Manage Financial Resources – APQC Process Classification Framework (PCF) Cross-Industry 7.4 (11 controls), 13.0 Develop and Manage Business Capabilities – APQC Process Classification Framework (PCF) Cross-Industry 7.4 (9 controls), 7.0 Develop and Manage Human Capital – APQC Process Classification Framework (PCF) Cross-Industry 7.4 (8 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of APQC Process Classification Framework (PCF) Cross-Industry 7.4 do I already cover?
APQC Process Classification Framework (PCF) Cross-Industry 7.4 does not currently have cross-framework mappings in our system. Check back as we continuously expand our mapping database.
How do I implement APQC Process Classification Framework (PCF) Cross-Industry 7.4?
Start your APQC Process Classification Framework (PCF) Cross-Industry 7.4 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about APQC Process Classification Framework (PCF) Cross-Industry 7.4 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 72 controls and track your progress.
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