This process group covers how live technology services are delivered, supported and kept running. It takes in delivery and support strategy, the delivery and support models, sourcing choices, and planning of operational activity such as resource scheduling, batch windows, backup timing and workload balancing. It also covers infrastructure resource planning and budgeting, support demand forecasting, knowledge and learning for support staff, escalation routes and coordination with external providers. It covers the running of delivery operations, monitoring of systems and jobs, capacity and performance management, recovery and security monitoring. It ends with infrastructure administration, asset and licence records, and user support from triage through resolution and escalation.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.