This process group covers how an organisation builds, assesses, delivers and keeps up its knowledge management capability. Strategy work settles governance and who is accountable, splits responsibility between a central group and operating units, and covers funding, links to other initiatives, core methods, IT needs, training, communication, change approach and measures. Current capability is then judged by maturity, by how existing approaches perform and by the gaps that remain. New approaches are designed with a matching resource model, implemented, supported by better use of IT and given measures. The capability is sustained by revising what exists, keeping awareness and participation alive and growing the supporting infrastructure as demand rises.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.