This process group covers the governance and strategy layer that sits above day to day service delivery. It takes in the management system used to direct delivery, the way delivery performance is tracked, and the routes by which customer satisfaction feedback is gathered and acted on. On the strategy side it covers setting delivery goals, labor policies, and checks on resource availability, network and supply limits, and the layout and infrastructure needed to deliver. It also covers defining the delivery process itself and reviewing and validating the procedures that support it.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.