APQC Process Classification Framework (PCF) Cross-Industry 7.4
13.0 Develop and Manage Business Capabilities – APQC Process Classification Framework (PCF) Cross-Industry 7.4

APQC Process Classification Framework (PCF) Cross-Industry 7.4 13.6: Measure and benchmark (21584)

What does 13.6 require?

This process group covers how an organisation defines what it will measure, compares itself against others and judges its own results. Measurement models are defined for the enterprise and then maintained as the business changes. Benchmarking covers performance assessments, the capability to benchmark, comparisons drawn from inside and outside the organisation, gap analysis and the case for change that follows. Evaluation sets the indicators and how often they are watched, gathers and calculates the data, looks for trends and analyses what they mean, then reports and turns the findings into an improvement plan.

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