APQC Process Classification Framework (PCF) Cross-Industry 7.4
6.0 Manage Customer Service – APQC Process Classification Framework (PCF) Cross-Industry 7.4

APQC Process Classification Framework (PCF) Cross-Industry 7.4 6.4: Manage product recalls and regulatory audits (20110)

What does 6.4 require?

This process group covers the response when a product must be recalled or a regulator examines the organisation. It includes starting a recall, judging how likely a hazard is and how serious its effects would be, and running communications with customers, regulators and other parties. It also covers filing required reports with regulators, watching and auditing whether the recall actually worked, and deciding when the recall can be closed.

Maintained by Gerard Blokdyk

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