This process group covers the people and capacity side of service delivery. It includes demand work such as watching the pipeline, building baseline and consensus forecasts with customers, tracking actual activity against forecast, and measuring how accurate the forecasts turn out. It also covers resource planning: a skills taxonomy, a resource plan, matching demand to capacity and capabilities, filling gaps through suppliers and partners, and tracking critical resources and availability. The final part covers enabling resources through training plans, materials, scheduling, operations and technical training, skills testing and checks on whether the training worked.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.