APQC Process Classification Framework (PCF) Cross-Industry 7.4
7.0 Develop and Manage Human Capital – APQC Process Classification Framework (PCF) Cross-Industry 7.4

APQC Process Classification Framework (PCF) Cross-Industry 7.4 7.4: Manage employee relations (17052)

What does 7.4 require?

This process group covers the relationship between the organisation and its workforce, particularly where representation or regulation is involved. It includes managing labor relations, running the collective bargaining process, and sustaining working partnerships with labor representatives. It also covers handling individual employee grievances in a fair and traceable way. Alongside this sits the work of watching the legal and regulatory environment so that employment practice keeps pace with changes in the law.

Maintained by Gerard Blokdyk

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