This process group covers how an organisation sets quality requirements, checks performance against them and deals with what falls short. Requirements work starts with the characteristics that matter most to the customer, adds preventive activity, and builds controls with defined steps, sampling, measurement methods and the competencies needed to run them. The quality plan is then finalised and the organisation shows it can assess compliance with it. Testing, assessment of results and disposition of findings feed a non-conformance route that traces impact, immediate action, root cause and corrective or preventive action through to closure. The wider quality management system carries the strategy, scope, targets, core processes, policies and performance review, and builds the conditions for improvement.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.