This process group covers moving and storing physical product, from the governance that shapes the network to the transport that leaves the gate. Governance translates customer service requirements into logistics requirements, designs the network, states outsourcing needs, sets delivery service policy, optimises transport schedules and cost, defines performance measures and sets a reverse logistics strategy. Inbound flow covers planning and managing receipts, monitoring delivery performance, and handling returned product through quality assessment, salvage, repair or refurbishment and return to finished goods stock. Warehousing covers inventory deployment and accuracy, receiving, inspection and storage, product availability tracking, picking, packing and shipping, third party logistics performance, physical finished goods inventory and warehouse transfers. Outbound transportation covers planning and delivering shipments, tracking carrier performance, managing the fleet, and processing and auditing carrier invoices and documents.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.