APQC Process Classification Framework (PCF) Cross-Industry 7.4
7.0 Develop and Manage Human Capital – APQC Process Classification Framework (PCF) Cross-Industry 7.4

APQC Process Classification Framework (PCF) Cross-Industry 7.4 7.3: Manage employee onboarding, training, and development (20599)

What does 7.3 require?

This process group covers what happens to an employee from arrival through to ongoing capability building. It includes building and refreshing an induction programme, judging whether that programme works, and running it for each new starter. Performance management sits here too: setting objectives, reviewing and managing performance, and evaluating the performance framework itself. The group also covers career development, with guidelines, individual career plans and support for growing skills and competencies. Training is included, from matching people to organisational development needs and defining required competencies through designing and delivering learning, managing examinations and certifications with external bodies, and evaluating how well learning programmes perform.

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