APQC Process Classification Framework (PCF) Cross-Industry 7.4
12.0 Manage External Relationships – APQC Process Classification Framework (PCF) Cross-Industry 7.4

APQC Process Classification Framework (PCF) Cross-Industry 7.4 12.2: Manage government and industry relationships (11011)

What does 12.2 require?

This process group covers how the organisation deals with public authorities and with the wider industry bodies that shape its operating environment. It includes maintaining government contacts, deciding who is accountable for those relationships, watching how they evolve, drawing on advice from inside and outside the organisation, and dealing with officials directly. It extends to bodies that sit between government and the private sector, where the organisation establishes agency contacts, answers audit questions, keeps records of who it has dealt with, and arranges meetings. It also takes in membership and partnership work with trade or industry groups, from weighing whether a strategic relationship is worth entering to judging its results and deciding whether to extend, alter or end it, and it covers lobbying activity.

Maintained by Gerard Blokdyk

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