ISO 22320:2018
The ISO guidance on incident management for any organization responding to incidents of any type and scale: eleven principles, the incident management process and structure with their roles, tasks and resources, and working together through joint direction and cooperation, with the annex guidance on structure, tasks and planning. Built from the complete 2018 edition; guidance in should form, not certifiable.
ISO 22320:2018 is a compliance framework from International (ISO/TC 292); adopted as BS ISO, DIN ISO, SS ISO (Singapore, 2022), SSB ISO, GTC ISO (Panama) and GB/T (China) with 7 domains and 43 controls that map to 235 other frameworks. The largest domains are Annex C: Examples of incident management tasks – ISO 22320:2018 (11 controls), Clause 5: Incident management process and structure – ISO 22320:2018 (9 controls), Clause 6: Working together – ISO 22320:2018 (9 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (7)
Annex A: Additional guidance on working together – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::A.1 | A.1 Seeing the whole picture (comprehensive perspective) |
| iso-22320-2018::A.2 | A.2 Setting different perspectives |
| iso-22320-2018::A.3 | A.3 Developing and implementing methods for working together (trust) |
| iso-22320-2018::A.4 | A.4 Developing and implementing coordination (time) |
| iso-22320-2018::A.5 | A.5 Communication |
Annex B: Additional guidance on incident management structure – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::B.1 | B.1 Incident management structure: general |
| iso-22320-2018::B.2 | B.2 Chain of command and unity of command |
| iso-22320-2018::B.3 | B.3 Joint or unified command |
| iso-22320-2018::B.4 | B.4 Span of control |
| iso-22320-2018::B.5 | B.5 Designated incident facilities |
| iso-22320-2018::B.6 | B.6 Resource management |
Annex C: Examples of incident management tasks – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::C.1 | C.1 Incident command |
| iso-22320-2018::C.10 | C.10 Finance and administration |
| iso-22320-2018::C.11 | C.11 Intelligence and investigations |
| iso-22320-2018::C.2 | C.2 Public information |
| iso-22320-2018::C.3 | C.3 Liaison officer |
| iso-22320-2018::C.4 | C.4 Expert advisor or consultant |
| iso-22320-2018::C.5 | C.5 Operations planning and lead |
| iso-22320-2018::C.6 | C.6 Operational picture |
| iso-22320-2018::C.7 | C.7 Logistics |
| iso-22320-2018::C.8 | C.8 Personnel |
| iso-22320-2018::C.9 | C.9 Information and communication technology support |
Annex D: Incident management planning – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::D.1 | D.1 Incident management planning: general |
| iso-22320-2018::D.2 | D.2 Plan elements |
Clause 4: Principles – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::4 | 4 Principles of incident management |
Clause 5: Incident management process and structure – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::5.1 | 5.1 Incident management: general |
| iso-22320-2018::5.2.1 | 5.2.1 Incident management process |
| iso-22320-2018::5.2.2 | 5.2.2 Different perspectives |
| iso-22320-2018::5.2.3 | 5.2.3 Understanding the importance of time |
| iso-22320-2018::5.2.4 | 5.2.4 Being proactive |
| iso-22320-2018::5.3.1 | 5.3.1 Incident management structure |
| iso-22320-2018::5.3.2 | 5.3.2 Roles and responsibilities |
| iso-22320-2018::5.3.3 | 5.3.3 Incident management tasks |
| iso-22320-2018::5.3.4 | 5.3.4 Incident management resources |
Clause 6: Working together – ISO 22320:2018
| Code | Title |
|---|---|
| iso-22320-2018::6.1 | 6.1 Working together: general |
| iso-22320-2018::6.2.1 | 6.2.1 Sharing the same incident management process |
| iso-22320-2018::6.2.2 | 6.2.2 Seeing the whole picture |
| iso-22320-2018::6.2.3 | 6.2.3 Common operational picture |
| iso-22320-2018::6.2.4 | 6.2.4 Establishing communication |
| iso-22320-2018::6.2.5 | 6.2.5 Establishing joint decisions |
| iso-22320-2018::6.3.1 | 6.3.1 Developing and implementing methods for working together: general |
| iso-22320-2018::6.3.2 | 6.3.2 Agreements |
| iso-22320-2018::6.3.3 | 6.3.3 Technical equipment |
Your Compliance Coverage
If you comply with ISO 22320:2018, you already cover:
PSD2 SCA
9%
7 controls mapped
Compare →OSFI B-13
9%
7 controls mapped
Compare →Open Banking Security
9%
7 controls mapped
Compare →+ 232 more: NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (9%), MTCS (Singapore) (9%)
See all 235 mapped frameworks ↓Maps to 235 other frameworks
Coverage is not the same as your position
This page shows what ISO 22320:2018 overlaps with in general. Where your organisation actually stands, against the standard you are going for and the certifications you already hold, is a different question. Same graph and the same recorded refutations, scoped to you rather than to a pair.
The Compliance Position Diagnostic, $5,000 fixed, ten business daysWhat is ISO 22320:2018 and who does it apply to?
ISO 22320:2018 is a compliance framework from International (ISO/TC 292); adopted as BS ISO, DIN ISO, SS ISO (Singapore, 2022), SSB ISO, GTC ISO (Panama) and GB/T (China) with 7 domains and 43 controls. The ISO guidance on incident management for any organization responding to incidents of any type and scale: eleven principles, the incident management process and structure with their roles, tasks and resources, and working together through joint direction and cooperation, with the annex guidance on structure, tasks and planning. Built from the complete 2018 edition; guidance in should form, not certifiable. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does ISO 22320:2018 actually require?
ISO 22320:2018 has 43 controls organised across 7 domains. The largest domains are Annex C: Examples of incident management tasks – ISO 22320:2018 (11 controls), Clause 5: Incident management process and structure – ISO 22320:2018 (9 controls), Clause 6: Working together – ISO 22320:2018 (9 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of ISO 22320:2018 do I already cover?
ISO 22320:2018 maps to 235 other compliance frameworks. The top mapping partners are PSD2 SCA (9% coverage), OSFI B-13 (9% coverage), Open Banking Security (9% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I implement ISO 22320:2018?
Start your ISO 22320:2018 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO 22320:2018 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 43 controls and track your progress.
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