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ISO 20000-1
International
v2018
8 domains
27 controls
IT service management system requirements
Unverified
ISO 20000-1 is a compliance framework from International with 8 domains and 27 controls that map to 218 other frameworks. The largest domains are ISO 20000-1: Service Operation (5 controls), ISO 20000-1: Service Strategy & Design (5 controls), ISO 20000-1: Service Transition (5 controls). Every control below carries what it requires and what an assessor expects to see.
Maintained by Gerard BlokdykControl text last updated
Framework summaries on this platform are AI-assisted interpretations for educational and compliance planning purposes. They do not reproduce or replace the official standards. Refer to the authoritative source for the definitive text. Framework names and trademarks belong to their respective organisations.
Framework Domains (8)
ISO 20000-1: Continual Improvement
4 controls
Ongoing improvement of IT services (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-16 | Service measurement and reporting |
| ISO20000-17 | Continual improvement process |
| ISO20000-18 | Benchmarking and maturity assessment |
| ISO20000-19 | Stakeholder feedback management |
ISO 20000-1: Service Operation
5 controls
Day-to-day IT service operations (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-11 | Incident management |
| ISO20000-12 | Problem management |
| ISO20000-13 | Event management and monitoring |
| ISO20000-14 | Request fulfillment |
| ISO20000-15 | Access management for services |
ISO 20000-1: Service Strategy & Design
5 controls
IT service strategy and design (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-01 | Service portfolio management |
| ISO20000-02 | Service level management |
| ISO20000-03 | Capacity and availability management |
| ISO20000-04 | IT service continuity management |
| ISO20000-05 | Information security for services |
ISO 20000-1: Service Transition
5 controls
Managing changes to IT services (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-06 | Change management processes |
| ISO20000-07 | Release and deployment management |
| ISO20000-08 | Service validation and testing |
| ISO20000-09 | Knowledge management |
| ISO20000-10 | Configuration management |
Operation - Resolution
3 controls
| Code | Title |
|---|---|
| 8.6.1 | If accounts used by systems or applications can be used for interactive login, they are managed as follows: • Interactive use is prevented unless needed for an exceptional circumstance. • Interactive use is limited |
| 8.6.2 | Passwords/passphrases for any application and system accounts that can be used for interactive login are not hard coded in scripts, configuration/property files, or bespoke and custom source code |
| 8.6.3 | Passwords/passphrases for any application and system accounts are protected against misuse as follows: • Passwords/passphrases are changed periodically (at the frequency defined in the entity's targeted risk analysis, which is performed according to all |
Operation - Service Assurance
3 controls
Performance Evaluation
1 controls
| Code | Title |
|---|---|
| 9.1 | Risk communication and consultation |
Support
1 controls
| Code | Title |
|---|---|
| 7.5 | Threat assessment |
Your Compliance Coverage
If you comply with ISO 20000-1, you already cover:
NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security
22%
6 controls mapped
Compare →NIST Privacy Framework
19%
5 controls mapped
Compare →MTCS (Singapore)
19%
5 controls mapped
Compare →+ 215 more: NIST SP 800-53 Rev 5 (19%), SOC for Cybersecurity - Cybersecurity Risk Management Examination (19%)
See all 218 mapped frameworks ↓Maps to 218 other frameworks
27 total controls
NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security
6 source controls mapped|6 target controls covered
22%
NIST Privacy Framework
5 source controls mapped|4 target controls covered
19%
MTCS (Singapore)
5 source controls mapped|3 target controls covered
19%
NIST SP 800-53 Rev 5
5 source controls mapped|13 target controls covered
19%
SOC for Cybersecurity - Cybersecurity Risk Management Examination
5 source controls mapped|5 target controls covered
19%
BSI IT-Grundschutz
5 source controls mapped|10 target controls covered
19%
ITIL 4
5 source controls mapped|5 target controls covered
19%
TISAX - Trusted Information Security Assessment Exchange
4 source controls mapped|4 target controls covered
15%
PSD2 SCA
4 source controls mapped|3 target controls covered
15%
OSFI B-13
4 source controls mapped|4 target controls covered
15%
Open Banking Security
4 source controls mapped|4 target controls covered
15%
Oman National Cybersecurity Framework
4 source controls mapped|4 target controls covered
15%
NIST SP 800-146
4 source controls mapped|2 target controls covered
15%
NIST SP 800-145
4 source controls mapped|2 target controls covered
15%
NIST SP 800-144
4 source controls mapped|3 target controls covered
15%
Monetary Authority of Singapore Technology Risk Management Guidelines
4 source controls mapped|3 target controls covered
15%
FTC GLBA Safeguards Rule (16 CFR Part 314)
4 source controls mapped|2 target controls covered
15%
NIST SP 800-171A Rev 3 - Assessing CUI Security Requirements
4 source controls mapped|8 target controls covered
15%
ISO 27017
4 source controls mapped|5 target controls covered
15%
ASD Strategies to Mitigate Cyber Security Incidents
4 source controls mapped|7 target controls covered
15%
Singapore Government Instruction Manual on ICT&SS Management (IM8)
4 source controls mapped|6 target controls covered
15%
PCI SSF
4 source controls mapped|8 target controls covered
15%
FFIEC IT Examination Handbook
4 source controls mapped|8 target controls covered
15%
ISO 27018
4 source controls mapped|5 target controls covered
15%
PCI P2PE
4 source controls mapped|8 target controls covered
15%
PCI PIN Security
4 source controls mapped|8 target controls covered
15%
South Korea ISMS-P
4 source controls mapped|5 target controls covered
15%
NIST SP 800-190
4 source controls mapped|5 target controls covered
15%
API 1164
4 source controls mapped|9 target controls covered
15%
FFIEC Cybersecurity Assessment Tool (CAT)
4 source controls mapped|5 target controls covered
15%
IEC 62443
4 source controls mapped|9 target controls covered
15%
Annex 11 to EU GMP - Computerised Systems
4 source controls mapped|3 target controls covered
15%
ISO 27019
4 source controls mapped|9 target controls covered
15%
SOC 2
4 source controls mapped|7 target controls covered
15%
NIST SP 1800-32
4 source controls mapped|9 target controls covered
15%
Virginia CDPA
3 source controls mapped|2 target controls covered
11%
Vietnam PDPD
3 source controls mapped|1 target controls covered
11%
Uruguay DPL
3 source controls mapped|2 target controls covered
11%
Turkey KVKK
3 source controls mapped|1 target controls covered
11%
Texas Data Privacy Act
3 source controls mapped|1 target controls covered
11%
Taiwan PDPA
3 source controls mapped|2 target controls covered
11%
Qatar DPL
3 source controls mapped|2 target controls covered
11%
Privacy Act 2020
3 source controls mapped|2 target controls covered
11%
POPIA
3 source controls mapped|1 target controls covered
11%
Peru DPL
3 source controls mapped|2 target controls covered
11%
Personal Data Act (personopplysningsloven)
3 source controls mapped|2 target controls covered
11%
PDPA Thailand
3 source controls mapped|2 target controls covered
11%
PDPA Singapore
3 source controls mapped|2 target controls covered
11%
PAS 1192-5:2015 - Security-Minded Approach to BIM and Digital Built Environments
3 source controls mapped|2 target controls covered
11%
Oregon Consumer Privacy Act
3 source controls mapped|3 target controls covered
11%
O-RAN WG11 Security Specification
3 source controls mapped|2 target controls covered
11%
NIST SP 800-122
3 source controls mapped|2 target controls covered
11%
Nigeria Data Protection Regulation (NDPR)
3 source controls mapped|1 target controls covered
11%
Nigeria Data Protection Act 2023 (NDPA)
3 source controls mapped|5 target controls covered
11%
Nebraska Data Privacy Act
3 source controls mapped|5 target controls covered
11%
New Jersey Data Privacy Act
3 source controls mapped|3 target controls covered
11%
New Hampshire Data Privacy Act
3 source controls mapped|2 target controls covered
11%
Montana Consumer Data Privacy Act
3 source controls mapped|2 target controls covered
11%
Minnesota Consumer Data Privacy Act
3 source controls mapped|2 target controls covered
11%
Mexico LFPDPPP
3 source controls mapped|2 target controls covered
11%
Mauritius DPA
3 source controls mapped|2 target controls covered
11%
Maryland Online Data Privacy Act of 2024
3 source controls mapped|2 target controls covered
11%
Malaysia PDPA 2010
3 source controls mapped|3 target controls covered
11%
Liechtenstein DPA
3 source controls mapped|1 target controls covered
11%
LGPD
3 source controls mapped|1 target controls covered
11%
Kentucky Consumer Data Protection Act
3 source controls mapped|2 target controls covered
11%
Jamaica Data Protection Act 2020
3 source controls mapped|4 target controls covered
11%
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
3 source controls mapped|4 target controls covered
11%
ISO/IEC 27400:2022
3 source controls mapped|3 target controls covered
11%
IEC 62351 - Power Systems Communication Security
3 source controls mapped|4 target controls covered
11%
ISO/IEC 27010:2015
3 source controls mapped|4 target controls covered
11%
Saudi Arabia PDPL
3 source controls mapped|4 target controls covered
11%
UK Open Banking Standard
3 source controls mapped|5 target controls covered
11%
AWWA Cybersecurity Guidance for the Water Sector (American Water Works Association)
3 source controls mapped|5 target controls covered
11%
Bahrain PDPL
3 source controls mapped|4 target controls covered
11%
APPI
3 source controls mapped|4 target controls covered
11%
Switzerland New Federal Act on Data Protection (nFADP/nDSG, 2023)
3 source controls mapped|5 target controls covered
11%
IAEA Nuclear Security Series - Computer Security at Nuclear Facilities (NSS-17-T Rev 1)
3 source controls mapped|3 target controls covered
11%
Canada ITSG-33 - IT Security Risk Management
3 source controls mapped|1 target controls covered
11%
NERC CIP
3 source controls mapped|2 target controls covered
11%
NIST Cybersecurity Framework 2.0
3 source controls mapped|7 target controls covered
11%
SSAE 18 - Attestation Standards (SOC Reporting)
3 source controls mapped|5 target controls covered
11%
ISO 19011
2 source controls mapped|2 target controls covered
7%
SLSA
2 source controls mapped|2 target controls covered
7%
Sigstore - Software Artifact Signing and Verification
2 source controls mapped|2 target controls covered
7%
SIG (Shared Assessments)
2 source controls mapped|2 target controls covered
7%
Secure by Design: A Guide for Manufacturers (CISA)
2 source controls mapped|2 target controls covered
7%
PTES
2 source controls mapped|2 target controls covered
7%
OWASP SAMM
2 source controls mapped|1 target controls covered
7%
OWASP MASVS
2 source controls mapped|3 target controls covered
7%
OpenSSF Scorecard
2 source controls mapped|2 target controls covered
7%
NIST SP 800-92
2 source controls mapped|1 target controls covered
7%
NIST SP 800-88
2 source controls mapped|2 target controls covered
7%
NIST SP 800-66
2 source controls mapped|3 target controls covered
7%
NIST SP 800-63-4
2 source controls mapped|2 target controls covered
7%
NIST SP 800-61
2 source controls mapped|2 target controls covered
7%
NIST SP 800-137
2 source controls mapped|2 target controls covered
7%
NIST SP 800-123
2 source controls mapped|2 target controls covered
7%
NIST SP 800-115 (Technical Guide to Information Security Testing and Assessment)
2 source controls mapped|1 target controls covered
7%
NIS2 Directive Implementing Acts
2 source controls mapped|2 target controls covered
7%
Nigeria Open Banking Regulatory Framework (CBN, 2023)
2 source controls mapped|2 target controls covered
7%
NAIC Insurance Data Security Model Law (MDL-668)
2 source controls mapped|1 target controls covered
7%
MITRE ATT&CK
2 source controls mapped|3 target controls covered
7%
MDS2 (Medical Device)
2 source controls mapped|3 target controls covered
7%
MARS-E
2 source controls mapped|5 target controls covered
7%
ISO/IEC 27011:2024
2 source controls mapped|3 target controls covered
7%
ISO/SAE 21434
2 source controls mapped|6 target controls covered
7%
ISO 27043
2 source controls mapped|6 target controls covered
7%
ISO 13485
2 source controls mapped|5 target controls covered
7%
US ITAR and EAR - Export Control and Data Security
2 source controls mapped|3 target controls covered
7%
CISA Cross-Sector Cybersecurity Performance Goals (CPG) 2.0
2 source controls mapped|3 target controls covered
7%
ISO 27799
2 source controls mapped|5 target controls covered
7%
MARS-E - Minimum Acceptable Risk Standards for Exchanges
2 source controls mapped|1 target controls covered
7%
NIST SP 800-124 Revision 2 - Guidelines for Managing the Security of Mobile Devices
2 source controls mapped|3 target controls covered
7%
FBI CJIS Security Policy
2 source controls mapped|3 target controls covered
7%
ISO 27018:2019
2 source controls mapped|2 target controls covered
7%
UK Gambling Commission - Cyber Resilience Requirements
2 source controls mapped|1 target controls covered
7%
TSA Pipeline Cybersecurity Directives
2 source controls mapped|1 target controls covered
7%
South Korea PIPA
2 source controls mapped|3 target controls covered
7%
ITU-T X.805 - Security Architecture for End-to-End Communications
2 source controls mapped|2 target controls covered
7%
DAMA-DMBOK2 - Data Management Body of Knowledge (2nd Edition)
2 source controls mapped|3 target controls covered
7%
ISO 28001:2007 Supply Chain Security Management
2 source controls mapped|2 target controls covered
7%
UK Security and Emergency Measures Direction (SEMD) - Water Industry
2 source controls mapped|3 target controls covered
7%
UK Telecommunications (Security) Act 2021
2 source controls mapped|2 target controls covered
7%
NRF Cybersecurity and Data Privacy Framework (National Retail Federation)
2 source controls mapped|2 target controls covered
7%
Nevada Gaming Control Board Cybersecurity Requirements
2 source controls mapped|1 target controls covered
7%
APRA CPS 234
2 source controls mapped|4 target controls covered
7%
ASIS SPC.1-2009 - Organizational Resilience Standard
2 source controls mapped|4 target controls covered
7%
NRC 10 CFR 73.54 - Nuclear Facility Cybersecurity
2 source controls mapped|2 target controls covered
7%
Security of Critical Infrastructure Act 2018 (SOCI)
2 source controls mapped|5 target controls covered
7%
SASB Standards
2 source controls mapped|3 target controls covered
7%
ISO 27002:2022
2 source controls mapped|2 target controls covered
7%
IEC 62304:2015 Medical Device Software Lifecycle Processes
2 source controls mapped|4 target controls covered
7%
ISO 26262:2018 - Functional Safety for Road Vehicles
2 source controls mapped|2 target controls covered
7%
ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence
1 source controls mapped|1 target controls covered
4%
ISO 31000:2018
1 source controls mapped|1 target controls covered
4%
Privacy Act 1988 (Australia)
1 source controls mapped|1 target controls covered
4%
OWASP Top 10:2025
1 source controls mapped|2 target controls covered
4%
OWASP ASVS
1 source controls mapped|2 target controls covered
4%
OWASP API Security Top 10 - 2023
1 source controls mapped|1 target controls covered
4%
NIST Special Publication 800-34 Revision 1, Contingency Planning Guide for Federal Information Systems
1 source controls mapped|1 target controls covered
4%
NIST Post-Quantum Cryptography Standards (FIPS 203, 204, 205)
1 source controls mapped|3 target controls covered
4%
New Zealand Information Security Manual (NZISM)
1 source controls mapped|1 target controls covered
4%
NATO STANAG 4774 (Confidentiality Metadata Labels) and STANAG 4778 (Metadata Binding)
1 source controls mapped|1 target controls covered
4%
MITRE D3FEND
1 source controls mapped|1 target controls covered
4%
Ley Orgánica de Protección de Datos Personales (LOPDP)
1 source controls mapped|1 target controls covered
4%
Law No. 172-13 on the Protection of Personal Data
1 source controls mapped|1 target controls covered
4%
ISMAP (Japan)
1 source controls mapped|1 target controls covered
4%
Iowa Consumer Data Protection Act
1 source controls mapped|1 target controls covered
4%
Indonesia PDP Law
1 source controls mapped|1 target controls covered
4%
Indiana Consumer Data Protection Act
1 source controls mapped|1 target controls covered
4%
India DPDP Act
1 source controls mapped|1 target controls covered
4%
Iceland Data Protection and Processing of Personal Data Act (Act No. 90/2018)
1 source controls mapped|1 target controls covered
4%
HL7 FHIR Security Framework
1 source controls mapped|1 target controls covered
4%
HKMA SPM
1 source controls mapped|1 target controls covered
4%
HKMA Cyber Resilience Assessment Framework (C-RAF)
1 source controls mapped|1 target controls covered
4%
HITECH Act
1 source controls mapped|1 target controls covered
4%
GLBA
1 source controls mapped|1 target controls covered
4%
Ghana Cybersecurity Act
1 source controls mapped|1 target controls covered
4%
FISMA
1 source controls mapped|1 target controls covered
4%
FIDO2 / WebAuthn
1 source controls mapped|1 target controls covered
4%
Family Educational Rights and Privacy Act (FERPA)
1 source controls mapped|1 target controls covered
4%
FedRAMP Rev 5
1 source controls mapped|1 target controls covered
4%
FDA 21 CFR Part 11
1 source controls mapped|1 target controls covered
4%
ISO/IEC 23837 - Security Requirements for Quantum Key Distribution
1 source controls mapped|2 target controls covered
4%
ISO/IEC 29115:2023 - Entity Authentication Assurance Framework
1 source controls mapped|1 target controls covered
4%
W3C Verifiable Credentials (VC) Data Model 2.0
1 source controls mapped|1 target controls covered
4%
3GPP 5G Security Architecture (TS 33.501)
1 source controls mapped|1 target controls covered
4%
NSA Guidance for Transition to Quantum-Resistant Cryptography
1 source controls mapped|3 target controls covered
4%
ISO 22739:2024 - Blockchain and Distributed Ledger Technologies Vocabulary
1 source controls mapped|1 target controls covered
4%
Belgium CyberFundamentals
1 source controls mapped|1 target controls covered
4%
ISO 27701:2019
1 source controls mapped|2 target controls covered
4%
ISO 27017:2015
1 source controls mapped|1 target controls covered
4%
UNECE WP.29 R155
1 source controls mapped|1 target controls covered
4%
ICAO Annex 17 - Aviation Security (AVSEC)
1 source controls mapped|1 target controls covered
4%
IATA Operational Safety Audit (IOSA) Standards Manual
1 source controls mapped|1 target controls covered
4%
US Consumer Product Safety Commission (CPSC) - Connected Product Safety
1 source controls mapped|1 target controls covered
4%
UK GDPR (UK General Data Protection Regulation)
1 source controls mapped|1 target controls covered
4%
Trinidad and Tobago Data Protection Act 2011
1 source controls mapped|1 target controls covered
4%
Tanzania Personal Data Protection Act (Draft)
1 source controls mapped|1 target controls covered
4%
Papua New Guinea National Cybersecurity Policy & Cybercrime Act (2016)
1 source controls mapped|1 target controls covered
4%
Laos Law on Prevention and Combating Cybercrime (2015)
1 source controls mapped|1 target controls covered
4%
Japan FSA Cybersecurity Guidelines for Financial Institutions
1 source controls mapped|1 target controls covered
4%
ISO 22320:2018
1 source controls mapped|3 target controls covered
4%
US Maritime Transportation Security Act (MTSA) and USCG Cybersecurity Requirements
1 source controls mapped|1 target controls covered
4%
Barbados Data Protection Act 2019
1 source controls mapped|1 target controls covered
4%
NIST SP 800-171
1 source controls mapped|1 target controls covered
4%
UK Defence Standard 05-138 - Cyber Security for Defence Suppliers
1 source controls mapped|2 target controls covered
4%
EASA Part-IS - Information Security in Aviation
1 source controls mapped|3 target controls covered
4%
ISO/IEC 30111:2019
1 source controls mapped|1 target controls covered
4%
APRA CPS 230 Operational Risk Management
1 source controls mapped|1 target controls covered
4%
COSO Internal Control - Integrated Framework (2013)
1 source controls mapped|1 target controls covered
4%
SANS Incident Handler's Handbook and PICERL Methodology
1 source controls mapped|3 target controls covered
4%
AICPA Privacy Management Framework (PMF)
1 source controls mapped|1 target controls covered
4%
NFPA 1600 - Standard on Continuity, Emergency, and Crisis Management
1 source controls mapped|1 target controls covered
4%
Telecommunications Sector Security Reforms (TSSR)
1 source controls mapped|1 target controls covered
4%
UK FCA/PRA Operational Resilience Framework
1 source controls mapped|1 target controls covered
4%
South Africa Promotion of Access to Information Act (PAIA)
1 source controls mapped|1 target controls covered
4%
UK AI Regulation Framework
1 source controls mapped|1 target controls covered
4%
OECD AI Principles
1 source controls mapped|1 target controls covered
4%
NATO Cyber Defence Policy and NATO Computer Incident Response Capability (NCIRC)
1 source controls mapped|1 target controls covered
4%
Japan AI Guidelines
1 source controls mapped|1 target controls covered
4%
ISO/IEC 27031:2011
1 source controls mapped|2 target controls covered
4%
ISO/IEC 25012:2008 - Data Quality Model
1 source controls mapped|1 target controls covered
4%
ISO/IEC 38500:2024 - Governance of IT
1 source controls mapped|1 target controls covered
4%
BS 65000:2014 - Guidance on Organizational Resilience
1 source controls mapped|1 target controls covered
4%
COBIT 2019
1 source controls mapped|1 target controls covered
4%
ISO/IEC 27007:2020
1 source controls mapped|1 target controls covered
4%
US EPA Safe Drinking Water Act (SDWA) - Cybersecurity Requirements
1 source controls mapped|1 target controls covered
4%
ISO 10007:2017
1 source controls mapped|1 target controls covered
4%
AS9100D - Aerospace Quality Management System
1 source controls mapped|1 target controls covered
4%
Automotive SPICE (ASPICE) v4.0 - Process Assessment Model
1 source controls mapped|1 target controls covered
4%
ICH Q10 - Pharmaceutical Quality System
1 source controls mapped|1 target controls covered
4%
ISO 55001
1 source controls mapped|1 target controls covered
4%
ISO 9001
1 source controls mapped|1 target controls covered
4%
ISO 37001
1 source controls mapped|1 target controls covered
4%
ISO 37301
1 source controls mapped|1 target controls covered
4%
ISO 30401
1 source controls mapped|1 target controls covered
4%
What is ISO 20000-1 and who does it apply to?
ISO 20000-1 is a compliance framework from International with 8 domains and 27 controls. IT service management system requirements It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does ISO 20000-1 actually require?
ISO 20000-1 has 27 controls organised across 8 domains. The largest domains are ISO 20000-1: Service Operation (5 controls), ISO 20000-1: Service Strategy & Design (5 controls), ISO 20000-1: Service Transition (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of ISO 20000-1 do I already cover?
ISO 20000-1 maps to 218 other compliance frameworks. The top mapping partners are NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (22% coverage), NIST Privacy Framework (19% coverage), MTCS (Singapore) (19% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I implement ISO 20000-1?
Start your ISO 20000-1 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO 20000-1 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 27 controls and track your progress.
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