ISO 9001:2015
Performance evaluation – ISO 9001:2015

ISO 9001:2015 9.1.1: General

The organization decides what it will monitor and measure; which methods of monitoring, measurement, analysis and evaluation it will use so the results can be relied on; when monitoring and measurement take place; and when the results are analysed and evaluated. It evaluates how the QMS is performing and how effective it is, and retains suitable documented information showing those results.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 19 controls across 13 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

COBIT 2019 · 3 controls

  • APO09.04 APO09.04 Monitor and report service levels
  • APO11.04 APO11.04 Perform quality monitoring, control and reviews
  • MEA01.01 MEA01.01 Establish a monitoring approach

ISO 10002:2018 · 2 controls

  • 8.1 8.1 Collection of information
  • 8.4 8.4 Monitoring of the complaints-handling process

ISO 21001:2018 · 2 controls

  • 9.1.1 9.1.1 General
  • 9.1.4 9.1.4 Methods for monitoring, measurement, analysis and evaluation

ISO 21001:2025 · 2 controls

  • 9.1.1 9.1.1 General
  • 9.1.4 9.1.4 Methods for monitoring, measurement, analysis and evaluation
  • OS4.4 Standard 4.4 Systematic monitoring, evaluation and continuous improvement

ISO 13485:2016 · 1 control

  • 4.1 General requirements

ISO 14001:2015 · 1 control

ISO 14004:2016 · 1 control

  • 8.1.1 General guidance: Operational control

ISO 22000:2018 · 1 control

ISO 37301:2021 · 1 control

  • 9.1.1 Monitoring, measurement, analysis and evaluation: general

ISO 45001:2018 · 1 control

  • 6.1 General concepts

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Performance evaluation – ISO 9001:2015

Query this from an agent

The graph holds this control, the 19 it maps to, and the evidence behind each claim, over MCP and REST.