ISO 9001:2015
Performance evaluation – ISO 9001:2015

ISO 9001:2015 9.1.3: Analysis and evaluation

The organization analyses and evaluates the relevant data and information that monitoring and measurement produce, and uses what it learns to judge: whether products and services conform; how satisfied customers are; how the QMS is performing and how effective it is; whether planning was put into effect well; how effective the actions on risks and opportunities have been; how external providers are performing; and whether the system needs improving. Statistical techniques are among the methods that may be used.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 10 controls across 8 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

COBIT 2019 · 3 controls

  • APO11.04 APO11.04 Perform quality monitoring, control and reviews
  • DSS03.05 DSS03.05 Perform proactive problem management
  • MEA01.04 MEA01.04 Analyze and report performance

ISO 10002:2018 · 1 control

  • 8.2 8.2 Analysis and evaluation of complaints

ISO 19011:2018 · 1 control

  • 7.5 Conducting auditor evaluation

ISO 21001:2018 · 1 control

  • 9.1.5 9.1.5 Analysis and evaluation

ISO 21001:2025 · 1 control

  • 9.1.5 9.1.5 Analysis and evaluation

ISO 22000:2018 · 1 control

  • 9.1.2 Analysis and evaluation

ISO 37301:2021 · 1 control

  • 9.1.3 Development of indicators

ISO/IEC 27004:2016 · 1 control

  • 27004-8.2 Analysis

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Performance evaluation – ISO 9001:2015

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The graph holds this control, the 10 it maps to, and the evidence behind each claim, over MCP and REST.