ISO 10002:2018
Clause 8: Maintenance and improvement – ISO 10002:2018

ISO 10002:2018 8.4: 8.4 Monitoring of the complaints-handling process

The process is monitored continually, with the resources and records needed, against set measures of performance, and the results are recorded and reported.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 9001:2015 · 1 control

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Clause 8: Maintenance and improvement – ISO 10002:2018

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The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.