ISO/TS 22330:2018
ISO's guidance on the people side of business continuity: who is owed a duty of care and what they need, the competencies and awareness to build beforehand, how to protect, account for and support people in the response, how to mobilise and look after them through recovery, restoration and travel incidents, how to support families and well-being, how to communicate internally, externally and on social media, and how to exercise, record and review it all.
ISO/TS 22330:2018 is a compliance framework from International with 6 domains and 34 controls. The largest domains are Clause 7.2: Respond (early warning, protecting and securing people, response organisation) – ISO/TS 22330:2018 (9 controls), Clause 7.5 to 7.7: People support, communications and travel – ISO/TS 22330:2018 (7 controls), Clause 6: Preparing to respond – ISO/TS 22330:2018 (6 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (6)
Clause 5: Precursors (duty of care, organisational attributes, competencies) – ISO/TS 22330:2018
| Code | Title |
|---|---|
| iso-ts-22330-2018::5.2 | Identify everyone to whom a duty of care is owed and what they need |
| iso-ts-22330-2018::5.3 | Demonstrate the organisational attributes that give people aspects priority |
| iso-ts-22330-2018::5.4 | Develop team and individual competencies through a structured programme |
Clause 6: Preparing to respond – ISO/TS 22330:2018
| Code | Title |
|---|---|
| iso-ts-22330-2018::6.1 | Resource the people capability and involve the disciplines with people expertise |
| iso-ts-22330-2018::6.2 | Account for people fully in the business impact analysis |
| iso-ts-22330-2018::6.3 | Manage people risks within the risk management programme, engaging the workforce |
| iso-ts-22330-2018::6.4 | Give loss of essential people equal weight to loss of assets in continuity plans |
| iso-ts-22330-2018::6.5 | Run learning and development that blends education, role and team development, exercising and experience |
| iso-ts-22330-2018::6.6 | Build organisation-wide awareness through ownership, involvement and communication |
Clause 7.2: Respond (early warning, protecting and securing people, response organisation) – ISO/TS 22330:2018
| Code | Title |
|---|---|
| iso-ts-22330-2018::7.2.2 | Respond to early warning through internal reporting and external liaison |
| iso-ts-22330-2018::7.2.3.1 | Hold the capability to protect and secure people as the first priority |
| iso-ts-22330-2018::7.2.3.2 | Maintain an evacuation plan, drills and provision for people needing assistance |
| iso-ts-22330-2018::7.2.3.3 | Plan a survivor reception centre where evacuation or repatriation is complex |
| iso-ts-22330-2018::7.2.3.4 | Identify, communicate and practise shelter in place |
| iso-ts-22330-2018::7.2.3.5 | Designate liaison with emergency services and understand their roles |
| iso-ts-22330-2018::7.2.3.6 | Account for people rapidly with maintained records and layered notification |
| iso-ts-22330-2018::7.2.3.7 | Manage injuries and fatalities with continuing support and top management awareness |
| iso-ts-22330-2018::7.2.4 | Set up the incident response organisation with a dedicated people coordinator |
Clause 7.3 and 7.4: Recover and restore – ISO/TS 22330:2018
| Code | Title |
|---|---|
| iso-ts-22330-2018::7.3.2 | Mobilise the workforce in adverse conditions by addressing willingness as well as ability |
| iso-ts-22330-2018::7.3.3 | Plan and validate the move to alternative work sites with people in mind |
| iso-ts-22330-2018::7.3.4 | Assess and validate working from home as a continuity strategy in advance |
| iso-ts-22330-2018::7.3.5 | Hold a continuity plan for people management support, policies and representative involvement |
| iso-ts-22330-2018::7.4 | Plan the restoration of operations as a change project with people at its centre |
Clause 7.5 to 7.7: People support, communications and travel – ISO/TS 22330:2018
| Code | Title |
|---|---|
| iso-ts-22330-2018::7.5.1 | Support families and friends through a trained contact point, relatives response team and controlled information |
| iso-ts-22330-2018::7.5.2 | Provide flexible physical and psychological well-being support across the event and beyond |
| iso-ts-22330-2018::7.6.2 | Make internal communication a visible leadership priority throughout the event |
| iso-ts-22330-2018::7.6.3 | Maintain robust, exercised, two-way communication systems and pathways |
| iso-ts-22330-2018::7.6.4 | Reflect people concerns in external communications and engage the community |
| iso-ts-22330-2018::7.6.5 | Monitor and manage social media as part of the communications plan |
| iso-ts-22330-2018::7.7 | Manage travel risk and travel incidents under the travel policy and incident plans |
Clause 8: Review and continuous improvement – ISO/TS 22330:2018
| Code | Title |
|---|---|
| iso-ts-22330-2018::8.2 | Exercise the people aspects regularly, including six-monthly tests of call-out and call trees |
| iso-ts-22330-2018::8.3 | Collect feedback from the workforce and external agencies after incidents and exercises |
| iso-ts-22330-2018::8.4 | Keep learning, development and exercising records |
| iso-ts-22330-2018::8.5 | Review threats to people as part of an integrated, top-management-approved risk process |
What is ISO/TS 22330:2018 and who does it apply to?
ISO/TS 22330:2018 is a compliance framework from International with 6 domains and 34 controls. ISO's guidance on the people side of business continuity: who is owed a duty of care and what they need, the competencies and awareness to build beforehand, how to protect, account for and support people in the response, how to mobilise and look after them through recovery, restoration and travel incidents, how to support families and well-being, how to communicate internally, externally and on social media, and how to exercise, record and review it all. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does ISO/TS 22330:2018 actually require?
ISO/TS 22330:2018 has 34 controls organised across 6 domains. The largest domains are Clause 7.2: Respond (early warning, protecting and securing people, response organisation) – ISO/TS 22330:2018 (9 controls), Clause 7.5 to 7.7: People support, communications and travel – ISO/TS 22330:2018 (7 controls), Clause 6: Preparing to respond – ISO/TS 22330:2018 (6 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of ISO/TS 22330:2018 do I already cover?
ISO/TS 22330:2018 does not currently have cross-framework mappings in our system. Check back as we continuously expand our mapping database.
How do I implement ISO/TS 22330:2018?
Start your ISO/TS 22330:2018 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO/TS 22330:2018 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 34 controls and track your progress.
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