To meet the ISO 22301 expectation of competent people, the organisation should manage continuity learning and development programmes built through repeated interventions that blend formal education and experiential learning. For those with strategic, planning and response leadership responsibilities, education can include professional qualification study, leadership programmes and professional networks. Across the response organisation, development can include role-specific and team-specific development, exercising, from table top through to live play, as scenario-based experiential learning, game play that builds behaviours and decision-making, and responder and line manager development on managing psychological impacts including early intervention techniques. Outcomes of learning should be watched, measured or judged against the objectives set, with negative outcomes as valuable as positive ones, and learning tools and materials should be reviewed continually for good practice and new techniques. Hands-on experience should be developed and recorded through sharing and peer review of incidents, mentoring, and shared knowledge on internal social networks.
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