The skills and behaviours needed to deliver continuity, both for people with specific incident response and recovery roles and as general awareness of individual responsibilities, are developed through directed and experiential learning in steps: an organisation-wide awareness programme on continuity objectives and individual roles; identification of specific roles and responsibilities; an analysis of learning needs for the skills and behaviours involved; a programme that builds those competencies; validation by exercise and assessment to a standard acceptable to interested parties; and maintenance programmes so competencies are retained and remain available.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.