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ISO/IEC 20000-1:2018

Self-Assess
International (ISO/IEC JTC 1/SC 40); adopted nationally (JIS Q 20000-1, EN ISO/IEC 20000-1 and others)
v2018 (third edition) with Amd 1:2024
7 domains
56 controls

The certifiable ISO/IEC service management system standard: context, leadership, planning including the service management plan, support including knowledge, and the operation of the SMS through the service portfolio, relationships and agreements, supply and demand, design, build and transition, resolution and fulfilment and service assurance, with performance evaluation, service reporting and improvement. Built from the held front matter, the clauses JIPDEC quotes, the ISO/IEC 20000-2 purpose statements the project editor reproduces and the harmonized text held in ISO/IEC 27001:2022; the body text is not held.

Verified

ISO/IEC 20000-1:2018 is a compliance framework from International (ISO/IEC JTC 1/SC 40); adopted nationally (JIS Q 20000-1, EN ISO/IEC 20000-1 and others) with 7 domains and 56 controls that map to 178 other frameworks. The largest domains are Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018 (29 controls), Clause 7: Support of the service management system – ISO/IEC 20000-1:2018 (9 controls), Clause 4: Context of the organization – ISO/IEC 20000-1:2018 (4 controls). Every control below carries what it requires and what an assessor expects to see.

Maintained by Gerard BlokdykControl text last updated

Framework summaries on this platform are AI-assisted interpretations for educational and compliance planning purposes. They do not reproduce or replace the official standards. Refer to the authoritative source for the definitive text. Framework names and trademarks belong to their respective organisations.

Framework Domains (7)

Clause 10: Improvement – ISO/IEC 20000-1:2018

2 controls
Controls in the Clause 10: Improvement – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 2 controls
CodeTitle
iso-iec-20000-1-2018::10.110.1 Nonconformity and corrective action
iso-iec-20000-1-2018::10.210.2 Continual improvement

Clause 4: Context of the organization – ISO/IEC 20000-1:2018

4 controls
Controls in the Clause 4: Context of the organization – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 4 controls
CodeTitle
iso-iec-20000-1-2018::4.14.1 Understanding the organization and its context
iso-iec-20000-1-2018::4.24.2 Understanding the needs and expectations of interested parties
iso-iec-20000-1-2018::4.34.3 Determining the scope of the service management system
iso-iec-20000-1-2018::4.44.4 Service management system

Clause 5: Leadership – ISO/IEC 20000-1:2018

4 controls
Controls in the Clause 5: Leadership – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 4 controls
CodeTitle
iso-iec-20000-1-2018::5.15.1 Leadership and commitment
iso-iec-20000-1-2018::5.2.15.2.1 Establish the service management policy
iso-iec-20000-1-2018::5.2.25.2.2 Communicate the service management policy
iso-iec-20000-1-2018::5.35.3 Organizational roles, responsibilities and authorities

Clause 6: Planning – ISO/IEC 20000-1:2018

4 controls
Controls in the Clause 6: Planning – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 4 controls
CodeTitle
iso-iec-20000-1-2018::6.16.1 Actions to address risks and opportunities
iso-iec-20000-1-2018::6.2.16.2.1 Establish objectives
iso-iec-20000-1-2018::6.2.26.2.2 Plan to achieve objectives
iso-iec-20000-1-2018::6.36.3 Plan the service management system

Clause 7: Support of the service management system – ISO/IEC 20000-1:2018

9 controls
Controls in the Clause 7: Support of the service management system – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 9 controls
CodeTitle
iso-iec-20000-1-2018::7.17.1 Resources
iso-iec-20000-1-2018::7.27.2 Competence
iso-iec-20000-1-2018::7.37.3 Awareness
iso-iec-20000-1-2018::7.47.4 Communication
iso-iec-20000-1-2018::7.5.17.5.1 Documented information: general
iso-iec-20000-1-2018::7.5.27.5.2 Creating and updating documented information
iso-iec-20000-1-2018::7.5.37.5.3 Control of documented information
iso-iec-20000-1-2018::7.5.47.5.4 Service management system documented information
iso-iec-20000-1-2018::7.67.6 Knowledge

Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018

29 controls
Controls in the Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 29 controls
CodeTitle
iso-iec-20000-1-2018::8.18.1 Operational planning and control
iso-iec-20000-1-2018::8.2.18.2.1 Service delivery
iso-iec-20000-1-2018::8.2.28.2.2 Plan the services
iso-iec-20000-1-2018::8.2.38.2.3 Control of parties involved in the service life cycle
iso-iec-20000-1-2018::8.2.48.2.4 Service catalogue management
iso-iec-20000-1-2018::8.2.58.2.5 Asset management
iso-iec-20000-1-2018::8.2.68.2.6 Configuration management
iso-iec-20000-1-2018::8.3.28.3.2 Business relationship management
iso-iec-20000-1-2018::8.3.38.3.3 Service level management
iso-iec-20000-1-2018::8.3.4.18.3.4.1 Management of external suppliers
iso-iec-20000-1-2018::8.3.4.28.3.4.2 Management of internal suppliers and customers acting as a supplier
iso-iec-20000-1-2018::8.4.18.4.1 Budgeting and accounting for services
iso-iec-20000-1-2018::8.4.28.4.2 Demand management
iso-iec-20000-1-2018::8.4.38.4.3 Capacity management
iso-iec-20000-1-2018::8.5.1.18.5.1.1 Change management policy
iso-iec-20000-1-2018::8.5.1.28.5.1.2 Change management initiation
iso-iec-20000-1-2018::8.5.1.38.5.1.3 Change management activities
iso-iec-20000-1-2018::8.5.2.18.5.2.1 Plan new or changed services
iso-iec-20000-1-2018::8.5.2.28.5.2.2 Design
iso-iec-20000-1-2018::8.5.2.38.5.2.3 Build and transition
iso-iec-20000-1-2018::8.5.38.5.3 Release and deployment management
iso-iec-20000-1-2018::8.6.18.6.1 Incident management
iso-iec-20000-1-2018::8.6.28.6.2 Service request management
iso-iec-20000-1-2018::8.6.38.6.3 Problem management
iso-iec-20000-1-2018::8.7.18.7.1 Service availability management
iso-iec-20000-1-2018::8.7.28.7.2 Service continuity management
iso-iec-20000-1-2018::8.7.3.18.7.3.1 Information security policy
iso-iec-20000-1-2018::8.7.3.28.7.3.2 Information security controls
iso-iec-20000-1-2018::8.7.3.38.7.3.3 Information security incidents

Clause 9: Performance evaluation – ISO/IEC 20000-1:2018

4 controls
Controls in the Clause 9: Performance evaluation – ISO/IEC 20000-1:2018 domain of ISO/IEC 20000-1:2018 — 4 controls
CodeTitle
iso-iec-20000-1-2018::9.19.1 Monitoring, measurement, analysis and evaluation
iso-iec-20000-1-2018::9.29.2 Internal audit
iso-iec-20000-1-2018::9.39.3 Management review
iso-iec-20000-1-2018::9.49.4 Service reporting

Your Compliance Coverage

If you comply with ISO/IEC 20000-1:2018, you already cover:

NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

6%

5 controls mapped

Compare →

ITIL 4

6%

5 controls mapped

Compare →

NIST Privacy Framework

5%

4 controls mapped

Compare →

+ 175 more: MTCS (Singapore) (5%), Annex 11 to EU GMP - Computerised Systems (5%)

See all 178 mapped frameworks ↓

Maps to 178 other frameworks

78 total controls
NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security
5 source controls mapped|5 target controls covered
6%
ITIL 4
5 source controls mapped|5 target controls covered
6%
NIST Privacy Framework
4 source controls mapped|4 target controls covered
5%
MTCS (Singapore)
4 source controls mapped|3 target controls covered
5%
Annex 11 to EU GMP - Computerised Systems
4 source controls mapped|3 target controls covered
5%
BSI IT-Grundschutz
4 source controls mapped|9 target controls covered
5%
API 1164
4 source controls mapped|9 target controls covered
5%
FFIEC Cybersecurity Assessment Tool (CAT)
4 source controls mapped|5 target controls covered
5%
IEC 62443
4 source controls mapped|9 target controls covered
5%
ISO/IEC 27019:2024
4 source controls mapped|9 target controls covered
5%
NIST SP 800-53 Rev 5
4 source controls mapped|10 target controls covered
5%
NIST SP 1800-32
4 source controls mapped|9 target controls covered
5%
SOC 2
4 source controls mapped|7 target controls covered
5%
SOC for Cybersecurity - Cybersecurity Risk Management Examination
4 source controls mapped|4 target controls covered
5%
OSFI B-13
3 source controls mapped|4 target controls covered
4%
PSD2 SCA
3 source controls mapped|3 target controls covered
4%
Open Banking Security
3 source controls mapped|4 target controls covered
4%
Oman National Cybersecurity Framework
3 source controls mapped|3 target controls covered
4%
NIST SP 800-146
3 source controls mapped|2 target controls covered
4%
NIST SP 800-145
3 source controls mapped|2 target controls covered
4%
NIST SP 800-144
3 source controls mapped|2 target controls covered
4%
NERC CIP
3 source controls mapped|2 target controls covered
4%
Monetary Authority of Singapore Technology Risk Management Guidelines
3 source controls mapped|3 target controls covered
4%
IAEA Nuclear Security Series - Computer Security at Nuclear Facilities (NSS-17-T Rev 1)
3 source controls mapped|3 target controls covered
4%
Canada ITSG-33 - IT Security Risk Management
3 source controls mapped|1 target controls covered
4%
FFIEC IT Examination Handbook
3 source controls mapped|7 target controls covered
4%
ASD Strategies to Mitigate Cyber Security Incidents
3 source controls mapped|6 target controls covered
4%
South Korea ISMS-P
3 source controls mapped|4 target controls covered
4%
PCI PIN Security
3 source controls mapped|7 target controls covered
4%
ISO 27018
3 source controls mapped|4 target controls covered
4%
PCI SSF
3 source controls mapped|7 target controls covered
4%
ISO 27017
3 source controls mapped|4 target controls covered
4%
NIST SP 800-190
3 source controls mapped|4 target controls covered
4%
NIST Cybersecurity Framework 2.0
3 source controls mapped|7 target controls covered
4%
PCI P2PE
3 source controls mapped|7 target controls covered
4%
TISAX - Trusted Information Security Assessment Exchange
3 source controls mapped|3 target controls covered
4%
FTC GLBA Safeguards Rule (16 CFR Part 314)
3 source controls mapped|2 target controls covered
4%
Singapore Government Instruction Manual on ICT&SS Management (IM8)
3 source controls mapped|5 target controls covered
4%
SSAE 18 - Attestation Standards (SOC Reporting)
3 source controls mapped|5 target controls covered
4%
ISO 27002:2022
2 source controls mapped|2 target controls covered
3%
ISO/IEC 27400:2022
2 source controls mapped|2 target controls covered
3%
IEC 62304:2015 Medical Device Software Lifecycle Processes
2 source controls mapped|4 target controls covered
3%
ISO 26262:2018 - Functional Safety for Road Vehicles
2 source controls mapped|2 target controls covered
3%
AWWA Cybersecurity Guidance for the Water Sector (American Water Works Association)
2 source controls mapped|3 target controls covered
3%
NRC 10 CFR 73.54 - Nuclear Facility Cybersecurity
2 source controls mapped|2 target controls covered
3%
Virginia CDPA
2 source controls mapped|1 target controls covered
3%
Vietnam PDPD
2 source controls mapped|1 target controls covered
3%
Uruguay DPL
2 source controls mapped|2 target controls covered
3%
UK Gambling Commission - Cyber Resilience Requirements
2 source controls mapped|1 target controls covered
3%
Turkey KVKK
2 source controls mapped|1 target controls covered
3%
TSA Pipeline Cybersecurity Directives
2 source controls mapped|1 target controls covered
3%
Texas Data Privacy Act
2 source controls mapped|1 target controls covered
3%
Taiwan PDPA
2 source controls mapped|1 target controls covered
3%
Qatar DPL
2 source controls mapped|2 target controls covered
3%
Privacy Act 2020
2 source controls mapped|2 target controls covered
3%
POPIA
2 source controls mapped|1 target controls covered
3%
Peru DPL
2 source controls mapped|2 target controls covered
3%
Personal Data Act (personopplysningsloven)
2 source controls mapped|2 target controls covered
3%
PDPA Thailand
2 source controls mapped|2 target controls covered
3%
PDPA Singapore
2 source controls mapped|2 target controls covered
3%
PAS 1192-5:2015 - Security-Minded Approach to BIM and Digital Built Environments
2 source controls mapped|2 target controls covered
3%
Oregon Consumer Privacy Act
2 source controls mapped|2 target controls covered
3%
O-RAN WG11 Security Specification
2 source controls mapped|1 target controls covered
3%
NIST SP 800-122
2 source controls mapped|2 target controls covered
3%
Nigeria Data Protection Regulation (NDPR)
2 source controls mapped|1 target controls covered
3%
Nigeria Data Protection Act 2023 (NDPA)
2 source controls mapped|4 target controls covered
3%
Nebraska Data Privacy Act
2 source controls mapped|4 target controls covered
3%
New Jersey Data Privacy Act
2 source controls mapped|2 target controls covered
3%
New Hampshire Data Privacy Act
2 source controls mapped|2 target controls covered
3%
Montana Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
3%
Minnesota Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
3%
Mexico LFPDPPP
2 source controls mapped|1 target controls covered
3%
Mauritius DPA
2 source controls mapped|1 target controls covered
3%
Maryland Online Data Privacy Act of 2024
2 source controls mapped|2 target controls covered
3%
Malaysia PDPA 2010
2 source controls mapped|2 target controls covered
3%
Liechtenstein DPA
2 source controls mapped|1 target controls covered
3%
LGPD
2 source controls mapped|1 target controls covered
3%
South Korea PIPA
2 source controls mapped|3 target controls covered
3%
Kentucky Consumer Data Protection Act
2 source controls mapped|2 target controls covered
3%
Jamaica Data Protection Act 2020
2 source controls mapped|3 target controls covered
3%
ITU-T X.805 - Security Architecture for End-to-End Communications
2 source controls mapped|2 target controls covered
3%
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
2 source controls mapped|3 target controls covered
3%
DAMA-DMBOK2 - Data Management Body of Knowledge (2nd Edition)
2 source controls mapped|3 target controls covered
3%
IEC 62351 - Power Systems Communication Security
2 source controls mapped|3 target controls covered
3%
ISO/IEC 27010:2015
2 source controls mapped|3 target controls covered
3%
APPI
2 source controls mapped|3 target controls covered
3%
Bahrain PDPL
2 source controls mapped|3 target controls covered
3%
Switzerland New Federal Act on Data Protection (nFADP/nDSG, 2023)
2 source controls mapped|4 target controls covered
3%
ISO 28001:2007 Supply Chain Security Management
2 source controls mapped|2 target controls covered
3%
UK Security and Emergency Measures Direction (SEMD) - Water Industry
2 source controls mapped|3 target controls covered
3%
Saudi Arabia PDPL
2 source controls mapped|3 target controls covered
3%
UK Telecommunications (Security) Act 2021
2 source controls mapped|2 target controls covered
3%
NRF Cybersecurity and Data Privacy Framework (National Retail Federation)
2 source controls mapped|2 target controls covered
3%
Nevada Gaming Control Board Cybersecurity Requirements
2 source controls mapped|1 target controls covered
3%
APRA CPS 234
2 source controls mapped|4 target controls covered
3%
ASIS SPC.1-2009 - Organizational Resilience Standard
2 source controls mapped|4 target controls covered
3%
UK Open Banking Standard
2 source controls mapped|3 target controls covered
3%
Security of Critical Infrastructure Act 2018 (SOCI)
2 source controls mapped|5 target controls covered
3%
SASB Standards
2 source controls mapped|3 target controls covered
3%
ISO 10007:2017
1 source controls mapped|1 target controls covered
1%
Secure by Design: A Guide for Manufacturers (CISA)
1 source controls mapped|1 target controls covered
1%
NIST SP 800-171A Rev 3 - Assessing CUI Security Requirements
1 source controls mapped|2 target controls covered
1%
AS9100D - Aerospace Quality Management System
1 source controls mapped|1 target controls covered
1%
FBI CJIS Security Policy
1 source controls mapped|1 target controls covered
1%
Automotive SPICE (ASPICE) v4.1 - Process Assessment Model
1 source controls mapped|1 target controls covered
1%
ISO 27701:2019
1 source controls mapped|2 target controls covered
1%
OWASP SAMM
1 source controls mapped|1 target controls covered
1%
SLSA
1 source controls mapped|2 target controls covered
1%
Sigstore - Software Artifact Signing and Verification
1 source controls mapped|1 target controls covered
1%
SIG (Shared Assessments)
1 source controls mapped|1 target controls covered
1%
PTES
1 source controls mapped|1 target controls covered
1%
OWASP MASVS
1 source controls mapped|1 target controls covered
1%
OpenSSF Scorecard
1 source controls mapped|1 target controls covered
1%
NIST SP 800-92
1 source controls mapped|1 target controls covered
1%
NIST SP 800-88
1 source controls mapped|1 target controls covered
1%
NIST SP 800-66
1 source controls mapped|3 target controls covered
1%
NIST SP 800-63-4
1 source controls mapped|1 target controls covered
1%
NIST SP 800-61
1 source controls mapped|1 target controls covered
1%
NIST SP 800-137
1 source controls mapped|1 target controls covered
1%
NIST SP 800-123
1 source controls mapped|1 target controls covered
1%
NIST SP 800-115 (Technical Guide to Information Security Testing and Assessment)
1 source controls mapped|1 target controls covered
1%
NAIC Insurance Data Security Model Law (MDL-668)
1 source controls mapped|1 target controls covered
1%
MITRE ATT&CK
1 source controls mapped|2 target controls covered
1%
MDS2 (Medical Device)
1 source controls mapped|3 target controls covered
1%
MARS-E
1 source controls mapped|4 target controls covered
1%
ICAO Annex 17 - Aviation Security (AVSEC)
1 source controls mapped|1 target controls covered
1%
IATA Operational Safety Audit (IOSA) Standards Manual
1 source controls mapped|1 target controls covered
1%
US Consumer Product Safety Commission (CPSC) - Connected Product Safety
1 source controls mapped|1 target controls covered
1%
ISO 13485
1 source controls mapped|3 target controls covered
1%
CISA Cross-Sector Cybersecurity Performance Goals (CPG) 2.0
1 source controls mapped|1 target controls covered
1%
ISO/IEC 27011:2024
1 source controls mapped|2 target controls covered
1%
ISO/IEC 27043:2015
1 source controls mapped|3 target controls covered
1%
ISO 27799:2025
1 source controls mapped|3 target controls covered
1%
ISO/SAE 21434
1 source controls mapped|3 target controls covered
1%
MARS-E - Minimum Acceptable Risk Standards for Exchanges
1 source controls mapped|1 target controls covered
1%
US ITAR and EAR - Export Control and Data Security
1 source controls mapped|1 target controls covered
1%
UK GDPR (UK General Data Protection Regulation)
1 source controls mapped|1 target controls covered
1%
Trinidad and Tobago Data Protection Act 2011
1 source controls mapped|1 target controls covered
1%
Tanzania Personal Data Protection Act (Draft)
1 source controls mapped|1 target controls covered
1%
Papua New Guinea National Cybersecurity Policy & Cybercrime Act (2016)
1 source controls mapped|1 target controls covered
1%
NIS2 Directive Implementing Acts
1 source controls mapped|1 target controls covered
1%
Nigeria Open Banking Regulatory Framework (CBN, 2023)
1 source controls mapped|1 target controls covered
1%
Laos Law on Prevention and Combating Cybercrime (2015)
1 source controls mapped|1 target controls covered
1%
Japan FSA Cybersecurity Guidelines for Financial Institutions
1 source controls mapped|1 target controls covered
1%
ISO 22320:2018
1 source controls mapped|3 target controls covered
1%
US Maritime Transportation Security Act (MTSA) and USCG Cybersecurity Requirements
1 source controls mapped|1 target controls covered
1%
Barbados Data Protection Act 2019
1 source controls mapped|1 target controls covered
1%
ISO/IEC 30111:2019
1 source controls mapped|2 target controls covered
1%
UK Defence Standard 05-138 - Cyber Security for Defence Suppliers
1 source controls mapped|2 target controls covered
1%
EASA Part-IS - Information Security in Aviation
1 source controls mapped|3 target controls covered
1%
APRA CPS 230 Operational Risk Management
1 source controls mapped|1 target controls covered
1%
COSO Internal Control - Integrated Framework (2013)
1 source controls mapped|1 target controls covered
1%
NIST SP 800-124 Revision 2 - Guidelines for Managing the Security of Mobile Devices
1 source controls mapped|1 target controls covered
1%
SANS Incident Handler's Handbook and PICERL Methodology
1 source controls mapped|3 target controls covered
1%
AICPA Privacy Management Framework (PMF)
1 source controls mapped|1 target controls covered
1%
NFPA 1600 - Standard on Continuity, Emergency, and Crisis Management
1 source controls mapped|1 target controls covered
1%
Telecommunications Sector Security Reforms (TSSR)
1 source controls mapped|1 target controls covered
1%
UK FCA/PRA Operational Resilience Framework
1 source controls mapped|1 target controls covered
1%
South Africa Promotion of Access to Information Act (PAIA)
1 source controls mapped|1 target controls covered
1%
UK AI Regulation Framework
1 source controls mapped|1 target controls covered
1%
OECD AI Principles
1 source controls mapped|1 target controls covered
1%
NATO Cyber Defence Policy and NATO Computer Incident Response Capability (NCIRC)
1 source controls mapped|1 target controls covered
1%
Japan AI Guidelines
1 source controls mapped|1 target controls covered
1%
ISO/IEC 27031:2011
1 source controls mapped|2 target controls covered
1%
ISO/IEC 25012:2008 - Data Quality Model
1 source controls mapped|1 target controls covered
1%
ISO/IEC 38500:2024 - Governance of IT
1 source controls mapped|1 target controls covered
1%
BS 65000:2014 - Guidance on Organizational Resilience
1 source controls mapped|1 target controls covered
1%
COBIT 2019
1 source controls mapped|1 target controls covered
1%
ISO/IEC 27007:2020
1 source controls mapped|1 target controls covered
1%
US EPA Safe Drinking Water Act (SDWA) - Cybersecurity Requirements
1 source controls mapped|1 target controls covered
1%
ISO 27018:2019
1 source controls mapped|1 target controls covered
1%
ICH Q10 - Pharmaceutical Quality System
1 source controls mapped|1 target controls covered
1%
ISO 19011
1 source controls mapped|1 target controls covered
1%
ISO 55001
1 source controls mapped|1 target controls covered
1%
ISO 9001
1 source controls mapped|1 target controls covered
1%
ISO 37001
1 source controls mapped|1 target controls covered
1%
ISO 37301
1 source controls mapped|1 target controls covered
1%
ISO 30401
1 source controls mapped|1 target controls covered
1%
Compare ISO/IEC 20000-1:2018 with NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

Coverage is not the same as your position

This page shows what ISO/IEC 20000-1:2018 overlaps with in general. Where your organisation actually stands, against the standard you are going for and the certifications you already hold, is a different question. Same graph and the same recorded refutations, scoped to you rather than to a pair.

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What is ISO/IEC 20000-1:2018 and who does it apply to?

ISO/IEC 20000-1:2018 is a compliance framework from International (ISO/IEC JTC 1/SC 40); adopted nationally (JIS Q 20000-1, EN ISO/IEC 20000-1 and others) with 7 domains and 56 controls. The certifiable ISO/IEC service management system standard: context, leadership, planning including the service management plan, support including knowledge, and the operation of the SMS through the service portfolio, relationships and agreements, supply and demand, design, build and transition, resolution and fulfilment and service assurance, with performance evaluation, service reporting and improvement. Built from the held front matter, the clauses JIPDEC quotes, the ISO/IEC 20000-2 purpose statements the project editor reproduces and the harmonized text held in ISO/IEC 27001:2022; the body text is not held. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.

What does ISO/IEC 20000-1:2018 actually require?

ISO/IEC 20000-1:2018 has 56 controls organised across 7 domains. The largest domains are Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018 (29 controls), Clause 7: Support of the service management system – ISO/IEC 20000-1:2018 (9 controls), Clause 4: Context of the organization – ISO/IEC 20000-1:2018 (4 controls). Each control defines specific requirements that organisations must implement to achieve compliance.

If I already comply with another framework, how much of ISO/IEC 20000-1:2018 do I already cover?

ISO/IEC 20000-1:2018 maps to 178 other compliance frameworks. The top mapping partners are NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (6% coverage), ITIL 4 (6% coverage), NIST Privacy Framework (5% coverage). Use our comparison tool to explore control-level mappings between frameworks.

How do I implement ISO/IEC 20000-1:2018?

Start your ISO/IEC 20000-1:2018 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO/IEC 20000-1:2018 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 56 controls and track your progress.

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