ISO/IEC 20000-1:2018
Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 8.5.2.2: 8.5.2.2 Design

New or changed services shall be designed and documented to meet the service requirements, including the authorities and responsibilities for delivering, using and operating the service, the requirements for changes to the SMS, the new or changed SLAs, contracts and agreements, the human, technical, information and financial resources needed, the new or changed technology, and the impacts on the SMS, other services and interested parties; the design requirements are unchanged from the 2011 edition.

Maintained by Gerard BlokdykControl text last updated

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