The SMS shall include the following documented information: the scope of the SMS; the service management policy and objectives; the service management plan; the change management policy, the information security policy and the service continuity plans; the processes of the organization's SMS; the service requirements; the service catalogue; the service level agreements; the contracts with external suppliers; the agreements with internal suppliers and with customers acting as a supplier; the procedures required by the standard; and the records required to demonstrate evidence of conformity to the requirements of the standard and of the organization's SMS; the 2018 edition minimized the documentation required, leaving key documents such as the service management plan, replacing the documented capacity plan, availability plan, CMDB, release policy and continual improvement policy with requirements to plan capacity and availability, hold configuration information, define release types and frequency and set improvement evaluation criteria, and the mandatory documented procedures are now those for major incidents and those within the service continuity plans.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.