ISO/IEC 20000-1:2018
Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 8.4.1: 8.4.1 Budgeting and accounting for services

The organization shall budget and account for the services or groups of services in accordance with its financial management policies and processes, budget effectively to enable financial control and decision-making for the services, and monitor and report costs against the budget, reviewing financial forecasts and managing costs; the purpose is to understand and manage the total cost of services, and charging for services is outside the standard's scope; the 2011 edition's 6.4 was simplified.

Maintained by Gerard BlokdykControl text last updated

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