ISO/IEC 20000-1:2018
Clause 7: Support of the service management system – ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 7.5.1: 7.5.1 Documented information: general

The SMS shall include the documented information required by the standard and the documented information the organization determines necessary for the effectiveness of the SMS and the services, its extent depending on the organization's size and activities, the complexity of processes and interactions and the competence of persons; the 2018 edition corresponds closely to the 2011 edition's 4.3 without requiring documented procedures for document control, and because records are a type of documented information there is no separate clause on records.

Maintained by Gerard BlokdykControl text last updated

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