The organization shall establish service management objectives at relevant functions and levels that are consistent with the service management policy, measurable, take into account applicable requirements, are monitored, communicated and updated as appropriate, and retain documented information on them; objectives can be strategic at organization level, tactical at process level or operational at activity level, and give a focus for operating the SMS and its services to meet the organization's business needs.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.