ISO/IEC 20000-1:2018
Clause 8: Operation of the service management system – ISO/IEC 20000-1:2018

ISO/IEC 20000-1:2018 8.2.6: 8.2.6 Configuration management

The organization shall define the types of configuration item (CI), record configuration information to an appropriate level of detail with the CIs, their relationships and their status, control CIs, ensure changes to CIs are traceable and auditable under change management, and verify the configuration information at planned intervals; services are CIs; the 2018 edition simplified the 2011 edition's 9.1 substantially, replacing the CMDB requirement with a requirement for configuration information and stating what is required rather than how.

Maintained by Gerard BlokdykControl text last updated

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