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ITIL 4

Self-Assess
International
v4.0
38 domains
53 controls

IT Infrastructure Library for IT service management best practices

Unverified

Framework summaries on this platform are AI-assisted interpretations for educational and compliance planning purposes. They do not reproduce or replace the official standards. Refer to the authoritative source for the definitive text. Framework names and trademarks belong to their respective organisations.

Framework Domains (38)

Architecture Management

1 controls
Controls in the Architecture Management domain of ITIL 4 — 1 controls
CodeTitle
GM-ARC-1Architecture Management

Availability Management

1 controls
Controls in the Availability Management domain of ITIL 4 — 1 controls
CodeTitle
SM-AV-1Availability Management

Business Analysis

1 controls
Controls in the Business Analysis domain of ITIL 4 — 1 controls
CodeTitle
SM-BA-1Business Analysis

Capacity and Performance Management

1 controls
Controls in the Capacity and Performance Management domain of ITIL 4 — 1 controls
CodeTitle
SM-CAP-1Capacity and Performance Management

Change Enablement

1 controls
Controls in the Change Enablement domain of ITIL 4 — 1 controls
CodeTitle
SM-CHG-1Change Enablement

Continual Improvement

1 controls
Controls in the Continual Improvement domain of ITIL 4 — 1 controls
CodeTitle
GM-CI-1Continual Improvement

Deployment Management

1 controls
Controls in the Deployment Management domain of ITIL 4 — 1 controls
CodeTitle
SM-DEP-1Deployment Management

IT Asset Management

1 controls
Controls in the IT Asset Management domain of ITIL 4 — 1 controls
CodeTitle
GM-ITAM-1IT Asset Management

ITIL 4: Continual Improvement

4 controls

Ongoing improvement of IT services (ITIL 4)

Controls in the ITIL 4: Continual Improvement domain of ITIL 4 — 4 controls
CodeTitle
ITIL4-16Service measurement and reporting
ITIL4-17Continual improvement process
ITIL4-18Benchmarking and maturity assessment
ITIL4-19Stakeholder feedback management

ITIL 4: Service Operation

5 controls

Day-to-day IT service operations (ITIL 4)

Controls in the ITIL 4: Service Operation domain of ITIL 4 — 5 controls
CodeTitle
ITIL4-11Incident management
ITIL4-12Problem management
ITIL4-13Event management and monitoring
ITIL4-14Request fulfillment
ITIL4-15Access management for services

ITIL 4: Service Strategy & Design

5 controls

IT service strategy and design (ITIL 4)

Controls in the ITIL 4: Service Strategy & Design domain of ITIL 4 — 5 controls
CodeTitle
ITIL4-01Service portfolio management
ITIL4-02Service level management
ITIL4-03Capacity and availability management
ITIL4-04IT service continuity management
ITIL4-05Information security for services

ITIL 4: Service Transition

5 controls

Managing changes to IT services (ITIL 4)

Controls in the ITIL 4: Service Transition domain of ITIL 4 — 5 controls
CodeTitle
ITIL4-06Change management processes
ITIL4-07Release and deployment management
ITIL4-08Service validation and testing
ITIL4-09Knowledge management
ITIL4-10Configuration management

Incident Management

1 controls
Controls in the Incident Management domain of ITIL 4 — 1 controls
CodeTitle
SM-INC-1Incident Management

Information Security Management

1 controls
Controls in the Information Security Management domain of ITIL 4 — 1 controls
CodeTitle
GM-ISM-1Information Security Management

Infrastructure and Platform Management

1 controls
Controls in the Infrastructure and Platform Management domain of ITIL 4 — 1 controls
CodeTitle
TM-INF-1Infrastructure and Platform Management

Knowledge Management

1 controls
Controls in the Knowledge Management domain of ITIL 4 — 1 controls
CodeTitle
GM-KM-1Knowledge Management

Measurement and Reporting

1 controls
Controls in the Measurement and Reporting domain of ITIL 4 — 1 controls
CodeTitle
GM-MS-1Measurement and Reporting

Monitoring and Event Management

1 controls
Controls in the Monitoring and Event Management domain of ITIL 4 — 1 controls
CodeTitle
SM-MEM-1Monitoring and Event Management

Organizational Change Management

1 controls
Controls in the Organizational Change Management domain of ITIL 4 — 1 controls
CodeTitle
SM-OCM-1Organizational Change Management

Portfolio Management

1 controls
Controls in the Portfolio Management domain of ITIL 4 — 1 controls
CodeTitle
GM-PFM-1Portfolio Management

Problem Management

1 controls
Controls in the Problem Management domain of ITIL 4 — 1 controls
CodeTitle
SM-PRB-1Problem Management

Project Management

1 controls
Controls in the Project Management domain of ITIL 4 — 1 controls
CodeTitle
GM-PM-1Project Management

Relationship Management

1 controls
Controls in the Relationship Management domain of ITIL 4 — 1 controls
CodeTitle
GM-REL-1Relationship Management

Release Management

1 controls
Controls in the Release Management domain of ITIL 4 — 1 controls
CodeTitle
SM-REL-1Release Management

Risk Management

1 controls
Controls in the Risk Management domain of ITIL 4 — 1 controls
CodeTitle
GM-RSK-1Risk Management

Service Catalogue Management

1 controls
Controls in the Service Catalogue Management domain of ITIL 4 — 1 controls
CodeTitle
GM-SRV-1Service Catalogue Management

Service Configuration Management

1 controls
Controls in the Service Configuration Management domain of ITIL 4 — 1 controls
CodeTitle
SM-SCM-1Service Configuration Management

Service Continuity Management

1 controls
Controls in the Service Continuity Management domain of ITIL 4 — 1 controls
CodeTitle
SM-SCONT-1Service Continuity Management

Service Design

1 controls
Controls in the Service Design domain of ITIL 4 — 1 controls
CodeTitle
SM-SD-DES-1Service Design

Service Desk

1 controls
Controls in the Service Desk domain of ITIL 4 — 1 controls
CodeTitle
SM-SD-1Service Desk

Service Financial Management

1 controls
Controls in the Service Financial Management domain of ITIL 4 — 1 controls
CodeTitle
GM-FIN-1Service Financial Management

Service Level Management

1 controls
Controls in the Service Level Management domain of ITIL 4 — 1 controls
CodeTitle
SM-SLM-1Service Level Management

Service Request Management

1 controls
Controls in the Service Request Management domain of ITIL 4 — 1 controls
CodeTitle
SM-SRM-1Service Request Management

Service Validation and Testing

1 controls
Controls in the Service Validation and Testing domain of ITIL 4 — 1 controls
CodeTitle
SM-SVAL-1Service Validation and Testing

Software Development and Management

1 controls
Controls in the Software Development and Management domain of ITIL 4 — 1 controls
CodeTitle
TM-SDM-1Software Development and Management

Strategy Management

1 controls
Controls in the Strategy Management domain of ITIL 4 — 1 controls
CodeTitle
GM-STR-1Strategy Management

Supplier Management

1 controls
Controls in the Supplier Management domain of ITIL 4 — 1 controls
CodeTitle
GM-SUP-1Supplier Management

Workforce and Talent Management

1 controls
Controls in the Workforce and Talent Management domain of ITIL 4 — 1 controls
CodeTitle
GM-WT-1Workforce and Talent Management

Your Compliance Coverage

If you comply with ITIL 4, you already cover:

NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

9%

5 controls mapped

Compare →

ISO 20000-1

9%

5 controls mapped

Compare →

ISO 27001:2022

9%

5 controls mapped

Compare →

+ 165 more: NIST Privacy Framework (8%), MTCS (Singapore) (8%)

See all 168 mapped frameworks ↓

Maps to 168 other frameworks

53 total controls
NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security
5 source controls mapped|5 target controls covered
9%
ISO 20000-1
5 source controls mapped|5 target controls covered
9%
ISO 27001:2022
5 source controls mapped|9 target controls covered
9%
NIST Privacy Framework
4 source controls mapped|4 target controls covered
8%
MTCS (Singapore)
4 source controls mapped|3 target controls covered
8%
FFIEC Cybersecurity Assessment Tool (CAT)
4 source controls mapped|5 target controls covered
8%
SOC 2
4 source controls mapped|7 target controls covered
8%
NIS2 Directive
4 source controls mapped|3 target controls covered
8%
NIST SP 800-171A - Assessing Security Requirements for Controlled Unclassified Information (CUI)
4 source controls mapped|7 target controls covered
8%
BSI IT-Grundschutz
4 source controls mapped|9 target controls covered
8%
ISO 27019
4 source controls mapped|9 target controls covered
8%
IEC 62443
4 source controls mapped|9 target controls covered
8%
API 1164
4 source controls mapped|9 target controls covered
8%
Annex 11 to EU GMP - Computerised Systems
4 source controls mapped|3 target controls covered
8%
NIST SP 800-53 Rev 5
4 source controls mapped|10 target controls covered
8%
NIST SP 1800-32
4 source controls mapped|9 target controls covered
8%
PSD2 SCA
3 source controls mapped|3 target controls covered
6%
OSFI B-13
3 source controls mapped|4 target controls covered
6%
Open Banking Security
3 source controls mapped|4 target controls covered
6%
Monetary Authority of Singapore Technology Risk Management Guidelines
3 source controls mapped|3 target controls covered
6%
FFIEC IT Examination Handbook
3 source controls mapped|7 target controls covered
6%
ASD Strategies to Mitigate Cyber Security Incidents
3 source controls mapped|6 target controls covered
6%
APRA CPS 234
3 source controls mapped|7 target controls covered
6%
PCI PIN Security
3 source controls mapped|7 target controls covered
6%
PCI SSF
3 source controls mapped|7 target controls covered
6%
PCI P2PE
3 source controls mapped|7 target controls covered
6%
NIST Cybersecurity Framework 2.0
3 source controls mapped|7 target controls covered
6%
SSAE 18 - Attestation Standards (SOC Reporting)
3 source controls mapped|5 target controls covered
6%
NIST SP 800-146
3 source controls mapped|2 target controls covered
6%
NIST SP 800-145
3 source controls mapped|2 target controls covered
6%
NIST SP 800-144
3 source controls mapped|2 target controls covered
6%
NERC CIP
3 source controls mapped|2 target controls covered
6%
FTC GLBA Safeguards Rule (16 CFR Part 314)
3 source controls mapped|2 target controls covered
6%
ISO 27017
3 source controls mapped|4 target controls covered
6%
Azure Security Benchmark
3 source controls mapped|4 target controls covered
6%
ISO 27018
3 source controls mapped|4 target controls covered
6%
AWS Well-Architected Security Pillar
3 source controls mapped|4 target controls covered
6%
NIST SP 800-190
3 source controls mapped|4 target controls covered
6%
Oman National Cybersecurity Framework
3 source controls mapped|3 target controls covered
6%
IAEA Nuclear Security Series - Computer Security at Nuclear Facilities (NSS-17-T Rev 1)
3 source controls mapped|3 target controls covered
6%
Canada ITSG-33 - IT Security Risk Management
3 source controls mapped|1 target controls covered
6%
NIST SP 800-171A Rev 3 - Assessing CUI Security Requirements
3 source controls mapped|5 target controls covered
6%
SASB Standards
2 source controls mapped|1 target controls covered
4%
O-RAN WG11 Security Specification
2 source controls mapped|1 target controls covered
4%
Nevada Gaming Control Board Cybersecurity Requirements
2 source controls mapped|1 target controls covered
4%
ITU-T X.805 - Security Architecture for End-to-End Communications
2 source controls mapped|2 target controls covered
4%
ASIS SPC.1-2009 - Organizational Resilience Standard
2 source controls mapped|4 target controls covered
4%
IEC 62351 - Power Systems Communication Security
2 source controls mapped|3 target controls covered
4%
DAMA-DMBOK2 - Data Management Body of Knowledge (2nd Edition)
2 source controls mapped|3 target controls covered
4%
IEC 62304:2015 Medical Device Software Lifecycle Processes
2 source controls mapped|4 target controls covered
4%
NRF Cybersecurity and Data Privacy Framework (National Retail Federation)
2 source controls mapped|2 target controls covered
4%
ISO 26262:2018 - Functional Safety for Road Vehicles
2 source controls mapped|2 target controls covered
4%
ISO/IEC 27400:2022
2 source controls mapped|2 target controls covered
4%
AWWA Cybersecurity Guidance for the Water Sector (American Water Works Association)
2 source controls mapped|3 target controls covered
4%
Virginia CDPA
2 source controls mapped|1 target controls covered
4%
Vietnam PDPD
2 source controls mapped|1 target controls covered
4%
Uruguay DPL
2 source controls mapped|2 target controls covered
4%
UK Gambling Commission - Cyber Resilience Requirements
2 source controls mapped|1 target controls covered
4%
Turkey KVKK
2 source controls mapped|1 target controls covered
4%
TSA Pipeline Cybersecurity Directives
2 source controls mapped|1 target controls covered
4%
Texas Data Privacy Act
2 source controls mapped|1 target controls covered
4%
Taiwan PDPA
2 source controls mapped|1 target controls covered
4%
Qatar DPL
2 source controls mapped|2 target controls covered
4%
Privacy Act 2020
2 source controls mapped|2 target controls covered
4%
POPIA
2 source controls mapped|1 target controls covered
4%
Peru DPL
2 source controls mapped|2 target controls covered
4%
Personal Data Act (personopplysningsloven)
2 source controls mapped|2 target controls covered
4%
PDPA Thailand
2 source controls mapped|2 target controls covered
4%
PDPA Singapore
2 source controls mapped|2 target controls covered
4%
PAS 1192-5:2015 - Security-Minded Approach to BIM and Digital Built Environments
2 source controls mapped|2 target controls covered
4%
Oregon Consumer Privacy Act
2 source controls mapped|2 target controls covered
4%
NIST SP 800-122
2 source controls mapped|2 target controls covered
4%
Nigeria Data Protection Regulation (NDPR)
2 source controls mapped|1 target controls covered
4%
Nigeria Data Protection Act 2023 (NDPA)
2 source controls mapped|4 target controls covered
4%
Nebraska Data Privacy Act
2 source controls mapped|4 target controls covered
4%
New Jersey Data Privacy Act
2 source controls mapped|2 target controls covered
4%
New Hampshire Data Privacy Act
2 source controls mapped|2 target controls covered
4%
Montana Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
4%
Minnesota Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
4%
Mexico LFPDPPP
2 source controls mapped|1 target controls covered
4%
Mauritius DPA
2 source controls mapped|1 target controls covered
4%
Maryland Online Data Privacy Act of 2024
2 source controls mapped|2 target controls covered
4%
Malaysia PDPA 2010
2 source controls mapped|2 target controls covered
4%
Liechtenstein DPA
2 source controls mapped|1 target controls covered
4%
LGPD
2 source controls mapped|1 target controls covered
4%
South Korea PIPA
2 source controls mapped|3 target controls covered
4%
Kentucky Consumer Data Protection Act
2 source controls mapped|2 target controls covered
4%
Jamaica Data Protection Act 2020
2 source controls mapped|3 target controls covered
4%
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
2 source controls mapped|3 target controls covered
4%
APPI
2 source controls mapped|3 target controls covered
4%
ISO 28001:2007 Supply Chain Security Management
2 source controls mapped|2 target controls covered
4%
Bahrain PDPL
2 source controls mapped|3 target controls covered
4%
ISO/IEC 27010:2015
2 source controls mapped|3 target controls covered
4%
UK FCA/PRA Operational Resilience Framework
1 source controls mapped|1 target controls covered
2%
South Africa Promotion of Access to Information Act (PAIA)
1 source controls mapped|1 target controls covered
2%
UK AI Regulation Framework
1 source controls mapped|1 target controls covered
2%
OECD AI Principles
1 source controls mapped|1 target controls covered
2%
NATO Cyber Defence Policy and NATO Computer Incident Response Capability (NCIRC)
1 source controls mapped|1 target controls covered
2%
Japan AI Guidelines
1 source controls mapped|1 target controls covered
2%
ISO/IEC 38500:2024 - Governance of IT
1 source controls mapped|1 target controls covered
2%
BS 65000:2014 - Guidance on Organizational Resilience
1 source controls mapped|1 target controls covered
2%
COBIT 2019
1 source controls mapped|1 target controls covered
2%
ISO/IEC 27007:2020
1 source controls mapped|1 target controls covered
2%
ISO/IEC 27031:2011
1 source controls mapped|2 target controls covered
2%
ISO/IEC 25012:2008 - Data Quality Model
1 source controls mapped|1 target controls covered
2%
ICH Q10 - Pharmaceutical Quality System
1 source controls mapped|1 target controls covered
2%
ISO 37301
1 source controls mapped|1 target controls covered
2%
ISO 37001
1 source controls mapped|1 target controls covered
2%
ISO 30401
1 source controls mapped|1 target controls covered
2%
ISO 55001
1 source controls mapped|1 target controls covered
2%
ISO 19011
1 source controls mapped|1 target controls covered
2%
ISO 9001
1 source controls mapped|1 target controls covered
2%
Secure by Design: A Guide for Manufacturers (CISA)
1 source controls mapped|1 target controls covered
2%
AS9100D:2016 - Quality Management Systems for Aviation, Space, and Defence
1 source controls mapped|1 target controls covered
2%
AS9100D - Aerospace Quality Management System
1 source controls mapped|1 target controls covered
2%
ISO/IEC 27003:2017
1 source controls mapped|1 target controls covered
2%
FBI CJIS Security Policy
1 source controls mapped|1 target controls covered
2%
Automotive SPICE (ASPICE) v4.0 - Process Assessment Model
1 source controls mapped|1 target controls covered
2%
APRA CPS 230 Operational Risk Management
1 source controls mapped|1 target controls covered
2%
UK GDPR (UK General Data Protection Regulation)
1 source controls mapped|1 target controls covered
2%
Trinidad and Tobago Data Protection Act 2011
1 source controls mapped|1 target controls covered
2%
Tanzania Personal Data Protection Act (Draft)
1 source controls mapped|1 target controls covered
2%
Papua New Guinea National Cybersecurity Policy & Cybercrime Act (2016)
1 source controls mapped|1 target controls covered
2%
NIS2 Directive Implementing Acts
1 source controls mapped|1 target controls covered
2%
Nigeria Open Banking Regulatory Framework (CBN, 2023)
1 source controls mapped|1 target controls covered
2%
Laos Law on Prevention and Combating Cybercrime (2015)
1 source controls mapped|1 target controls covered
2%
Japan FSA Cybersecurity Guidelines for Financial Institutions
1 source controls mapped|1 target controls covered
2%
ISO 22320:2018
1 source controls mapped|3 target controls covered
2%
NIST AI Risk Management Framework (AI RMF 1.0)
1 source controls mapped|2 target controls covered
2%
COSO Internal Control - Integrated Framework (2013)
1 source controls mapped|1 target controls covered
2%
ISO/IEC 30111:2019
1 source controls mapped|2 target controls covered
2%
ISO/IEC 29147:2018
1 source controls mapped|1 target controls covered
2%
EASA Part-IS - Information Security in Aviation
1 source controls mapped|3 target controls covered
2%
Barbados Data Protection Act 2019
1 source controls mapped|1 target controls covered
2%
NIST SP 800-171
1 source controls mapped|1 target controls covered
2%
SANS Incident Handler's Handbook and PICERL Methodology
1 source controls mapped|3 target controls covered
2%
AICPA Privacy Management Framework (PMF)
1 source controls mapped|1 target controls covered
2%
NFPA 1600 - Standard on Continuity, Emergency, and Crisis Management
1 source controls mapped|1 target controls covered
2%
NIST SP 800-124 Revision 2 - Guidelines for Managing the Security of Mobile Devices
1 source controls mapped|1 target controls covered
2%
TISAX - Trusted Information Security Assessment Exchange
1 source controls mapped|1 target controls covered
2%
SLSA
1 source controls mapped|2 target controls covered
2%
Sigstore - Software Artifact Signing and Verification
1 source controls mapped|1 target controls covered
2%
SIG (Shared Assessments)
1 source controls mapped|1 target controls covered
2%
PTES
1 source controls mapped|1 target controls covered
2%
OWASP SAMM
1 source controls mapped|1 target controls covered
2%
OWASP MASVS
1 source controls mapped|1 target controls covered
2%
OpenSSF Scorecard
1 source controls mapped|1 target controls covered
2%
NIST SP 800-92
1 source controls mapped|1 target controls covered
2%
NIST SP 800-88
1 source controls mapped|1 target controls covered
2%
NIST SP 800-66
1 source controls mapped|3 target controls covered
2%
NIST SP 800-63-4
1 source controls mapped|1 target controls covered
2%
NIST SP 800-61
1 source controls mapped|1 target controls covered
2%
NIST SP 800-137
1 source controls mapped|1 target controls covered
2%
NIST SP 800-123
1 source controls mapped|1 target controls covered
2%
NIST SP 800-115 (Technical Guide to Information Security Testing and Assessment)
1 source controls mapped|1 target controls covered
2%
NAIC Insurance Data Security Model Law (MDL-668)
1 source controls mapped|1 target controls covered
2%
MITRE ATT&CK
1 source controls mapped|2 target controls covered
2%
MDS2 (Medical Device)
1 source controls mapped|3 target controls covered
2%
MARS-E
1 source controls mapped|4 target controls covered
2%
ICAO Annex 17 - Aviation Security (AVSEC)
1 source controls mapped|1 target controls covered
2%
IATA Operational Safety Audit (IOSA) Standards Manual
1 source controls mapped|1 target controls covered
2%
CISA Cross-Sector Cybersecurity Performance Goals (CPG) 2.0
1 source controls mapped|1 target controls covered
2%
ISO 27043
1 source controls mapped|3 target controls covered
2%
ISO 13485
1 source controls mapped|3 target controls covered
2%
ISO 27799
1 source controls mapped|3 target controls covered
2%
ISO/IEC 27011:2024
1 source controls mapped|2 target controls covered
2%
ISO/SAE 21434
1 source controls mapped|3 target controls covered
2%
MARS-E - Minimum Acceptable Risk Standards for Exchanges
1 source controls mapped|1 target controls covered
2%
Compare ITIL 4 with NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

Frequently Asked Questions

What is ITIL 4?

ITIL 4 is a compliance framework from International with 38 domains and 53 controls. IT Infrastructure Library for IT service management best practices It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.

How many controls does ITIL 4 have?

ITIL 4 has 53 controls organised across 38 domains. The largest domains are ITIL 4: Service Operation (5 controls), ITIL 4: Service Strategy & Design (5 controls), ITIL 4: Service Transition (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.

What frameworks does ITIL 4 map to?

ITIL 4 maps to 168 other compliance frameworks. The top mapping partners are NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (9% coverage), ISO 20000-1 (9% coverage), ISO 27001:2022 (9% coverage). Use our comparison tool to explore control-level mappings between frameworks.

How do I get started with ITIL 4 compliance?

Start your ITIL 4 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ITIL 4 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 53 controls and track your progress.

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