ITIL 4
IT Infrastructure Library for IT service management best practices
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Framework Domains (4)
ITIL 4: Continual Improvement
Ongoing improvement of IT services (ITIL 4)
| Code | Title |
|---|---|
| ITIL4-16 | Service measurement and reporting |
| ITIL4-17 | Continual improvement process |
| ITIL4-18 | Benchmarking and maturity assessment |
| ITIL4-19 | Stakeholder feedback management |
ITIL 4: Service Operation
Day-to-day IT service operations (ITIL 4)
| Code | Title |
|---|---|
| ITIL4-11 | Incident management |
| ITIL4-12 | Problem management |
| ITIL4-13 | Event management and monitoring |
| ITIL4-14 | Request fulfillment |
| ITIL4-15 | Access management for services |
ITIL 4: Service Strategy & Design
IT service strategy and design (ITIL 4)
| Code | Title |
|---|---|
| ITIL4-01 | Service portfolio management |
| ITIL4-02 | Service level management |
| ITIL4-03 | Capacity and availability management |
| ITIL4-04 | IT service continuity management |
| ITIL4-05 | Information security for services |
ITIL 4: Service Transition
Managing changes to IT services (ITIL 4)
| Code | Title |
|---|---|
| ITIL4-06 | Change management processes |
| ITIL4-07 | Release and deployment management |
| ITIL4-08 | Service validation and testing |
| ITIL4-09 | Knowledge management |
| ITIL4-10 | Configuration management |
Maps to 407 other frameworks
Frequently Asked Questions
What is ITIL 4?
ITIL 4 is a compliance framework from International with 4 domains and 19 controls. IT Infrastructure Library for IT service management best practices It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
How many controls does ITIL 4 have?
ITIL 4 has 19 controls organised across 4 domains. The largest domains are ITIL 4: Service Operation (5 controls), ITIL 4: Service Strategy & Design (5 controls), ITIL 4: Service Transition (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
What frameworks does ITIL 4 map to?
ITIL 4 maps to 407 other compliance frameworks. The top mapping partners are CSA CCM v4 (26% coverage), ISO 27001:2022 (26% coverage), CISA ICS-CERT Advisories and Industrial Control Systems Security Guidelines (26% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I get started with ITIL 4 compliance?
Start your ITIL 4 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ITIL 4 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 19 controls and track your progress.
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