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ITIL 4

Self-Assess
Global (PeopleCert; IT service management)
vITIL 4 (ITIL Foundation, ITIL 4 edition, AXELOS February 2019; PeopleCert Foundation syllabus 4.2.0, March 2025)
5 domains
54 controls

ITIL 4 is PeopleCert's (formerly AXELOS's) IT service management framework, released February 2019 with ITIL Foundation, ITIL 4 edition as its core publication: the service value system built on the four dimensions of service management, the seven guiding principles, governance, the six-activity service value chain, the continual improvement model and 34 management practices. It is guidance with an individual certification scheme, not an organizational standard; ISO/IEC 20000-1 is the certifiable counterpart. The graph models the 54 elements the core publication defines.

Verified

ITIL 4 is a compliance framework from Global (PeopleCert; IT service management) with 5 domains and 54 controls that map to 181 other frameworks. The largest domains are Service management practices – ITIL 4 (17 controls), The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4 (15 controls), General management practices – ITIL 4 (14 controls). Every control below carries what it requires and what an assessor expects to see.

Maintained by Gerard BlokdykControl text last updated

Framework summaries on this platform are interpretations grounded in the published source, for educational and compliance planning purposes. They do not reproduce or replace the official standards. Refer to the authoritative source for the definitive text. Framework names and trademarks belong to their respective organisations.

Framework Domains (5)

General management practices – ITIL 4

14 controls
Controls in the General management practices – ITIL 4 domain of ITIL 4: 14 controls
CodeTitle
itil-4::5.1.15.1.1 Architecture management
itil-4::5.1.105.1.10 Risk management
itil-4::5.1.115.1.11 Service financial management
itil-4::5.1.125.1.12 Strategy management
itil-4::5.1.135.1.13 Supplier management
itil-4::5.1.145.1.14 Workforce and talent management
itil-4::5.1.25.1.2 Continual improvement
itil-4::5.1.35.1.3 Information security management
itil-4::5.1.45.1.4 Knowledge management
itil-4::5.1.55.1.5 Measurement and reporting
itil-4::5.1.65.1.6 Organizational change management
itil-4::5.1.75.1.7 Portfolio management
itil-4::5.1.85.1.8 Project management
itil-4::5.1.95.1.9 Relationship management

Service management practices – ITIL 4

17 controls
Controls in the Service management practices – ITIL 4 domain of ITIL 4: 17 controls
CodeTitle
itil-4::5.2.15.2.1 Availability management
itil-4::5.2.105.2.10 Service catalogue management
itil-4::5.2.115.2.11 Service configuration management
itil-4::5.2.125.2.12 Service continuity management
itil-4::5.2.135.2.13 Service design
itil-4::5.2.145.2.14 Service desk
itil-4::5.2.155.2.15 Service level management
itil-4::5.2.165.2.16 Service request management
itil-4::5.2.175.2.17 Service validation and testing
itil-4::5.2.25.2.2 Business analysis
itil-4::5.2.35.2.3 Capacity and performance management
itil-4::5.2.45.2.4 Change control
itil-4::5.2.55.2.5 Incident management
itil-4::5.2.65.2.6 IT asset management
itil-4::5.2.75.2.7 Monitoring and event management
itil-4::5.2.85.2.8 Problem management
itil-4::5.2.95.2.9 Release management

Technical management practices – ITIL 4

3 controls
Controls in the Technical management practices – ITIL 4 domain of ITIL 4: 3 controls
CodeTitle
itil-4::5.3.15.3.1 Deployment management
itil-4::5.3.25.3.2 Infrastructure and platform management
itil-4::5.3.35.3.3 Software development and management

The four dimensions of service management – ITIL 4

5 controls
Controls in the The four dimensions of service management – ITIL 4 domain of ITIL 4: 5 controls
CodeTitle
itil-4::3.13.1 Organizations and people
itil-4::3.23.2 Information and technology
itil-4::3.33.3 Partners and suppliers
itil-4::3.43.4 Value streams and processes
itil-4::3.53.5 External factors

The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4

15 controls
Controls in the The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4 domain of ITIL 4: 15 controls
CodeTitle
itil-4::4.3.14.3.1 Focus on value
itil-4::4.3.24.3.2 Start where you are
itil-4::4.3.34.3.3 Progress iteratively with feedback
itil-4::4.3.44.3.4 Collaborate and promote visibility
itil-4::4.3.54.3.5 Think and work holistically
itil-4::4.3.64.3.6 Keep it simple and practical
itil-4::4.3.74.3.7 Optimize and automate
itil-4::4.44.4 Governance: evaluate, direct, monitor
itil-4::4.5.14.5.1 Plan
itil-4::4.5.24.5.2 Improve
itil-4::4.5.34.5.3 Engage
itil-4::4.5.44.5.4 Design and transition
itil-4::4.5.54.5.5 Obtain/build
itil-4::4.5.64.5.6 Deliver and support
itil-4::4.6.14.6.1 The continual improvement model

Your Compliance Coverage

If you comply with ITIL 4, you already cover:

NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

5%

5 controls mapped

Compare →

ISO/IEC 20000-1:2018

5%

5 controls mapped

Compare →

MTCS (Singapore)

4%

4 controls mapped

Compare →

+ 178 more: IEC 62443 (4%), BSI IT-Grundschutz (4%)

See all 181 mapped frameworks ↓

Maps to 181 other frameworks

107 total controls
NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security
5 source controls mapped|5 target controls covered
5%
ISO/IEC 20000-1:2018
5 source controls mapped|5 target controls covered
5%
MTCS (Singapore)
4 source controls mapped|3 target controls covered
4%
IEC 62443
4 source controls mapped|9 target controls covered
4%
BSI IT-Grundschutz
4 source controls mapped|9 target controls covered
4%
ISO/IEC 27019:2024
4 source controls mapped|9 target controls covered
4%
API 1164
4 source controls mapped|9 target controls covered
4%
Annex 11 to EU GMP - Computerised Systems
4 source controls mapped|3 target controls covered
4%
FFIEC Cybersecurity Assessment Tool (CAT)
4 source controls mapped|5 target controls covered
4%
NIST SP 800-53 Rev 5
4 source controls mapped|10 target controls covered
4%
NIST SP 1800-32
4 source controls mapped|9 target controls covered
4%
SOC for Cybersecurity - Cybersecurity Risk Management Examination
4 source controls mapped|4 target controls covered
4%
SOC 2
4 source controls mapped|7 target controls covered
4%
NIST Privacy Framework
4 source controls mapped|4 target controls covered
4%
ISO 9001:2015
3 source controls mapped|3 target controls covered
3%
PSD2 SCA
3 source controls mapped|3 target controls covered
3%
OSFI B-13
3 source controls mapped|4 target controls covered
3%
Open Banking Security
3 source controls mapped|4 target controls covered
3%
Oman National Cybersecurity Framework
3 source controls mapped|3 target controls covered
3%
NIST SP 800-146
3 source controls mapped|2 target controls covered
3%
NIST SP 800-145
3 source controls mapped|2 target controls covered
3%
NIST SP 800-144
3 source controls mapped|2 target controls covered
3%
NERC CIP
3 source controls mapped|2 target controls covered
3%
Monetary Authority of Singapore Technology Risk Management Guidelines
3 source controls mapped|3 target controls covered
3%
IAEA Nuclear Security Series - Computer Security at Nuclear Facilities (NSS-17-T Rev 1)
3 source controls mapped|3 target controls covered
3%
FTC GLBA Safeguards Rule (16 CFR Part 314)
3 source controls mapped|2 target controls covered
3%
FFIEC IT Examination Handbook
3 source controls mapped|7 target controls covered
3%
Canada ITSG-33 - IT Security Risk Management
3 source controls mapped|1 target controls covered
3%
ASD Strategies to Mitigate Cyber Security Incidents
3 source controls mapped|6 target controls covered
3%
South Korea ISMS-P
3 source controls mapped|4 target controls covered
3%
Singapore Government Instruction Manual on ICT&SS Management (IM8)
3 source controls mapped|5 target controls covered
3%
PCI PIN Security
3 source controls mapped|7 target controls covered
3%
SSAE 18 - Attestation Standards (SOC Reporting)
3 source controls mapped|5 target controls covered
3%
NIST Cybersecurity Framework 2.0
3 source controls mapped|7 target controls covered
3%
PCI SSF
3 source controls mapped|7 target controls covered
3%
PCI P2PE
3 source controls mapped|7 target controls covered
3%
NIST SP 800-190
3 source controls mapped|4 target controls covered
3%
TISAX - Trusted Information Security Assessment Exchange
3 source controls mapped|3 target controls covered
3%
ISO 22000:2018
2 source controls mapped|2 target controls covered
2%
Virginia CDPA
2 source controls mapped|1 target controls covered
2%
Vietnam PDPD
2 source controls mapped|1 target controls covered
2%
Uruguay DPL
2 source controls mapped|2 target controls covered
2%
UK Gambling Commission LCCP and Remote Technical Standards
2 source controls mapped|1 target controls covered
2%
Turkey KVKK
2 source controls mapped|1 target controls covered
2%
TSA Pipeline Cybersecurity Directives
2 source controls mapped|1 target controls covered
2%
Texas Data Privacy and Security Act (TDPSA)
2 source controls mapped|1 target controls covered
2%
Taiwan PDPA
2 source controls mapped|1 target controls covered
2%
Qatar DPL
2 source controls mapped|2 target controls covered
2%
Privacy Act 2020
2 source controls mapped|2 target controls covered
2%
POPIA
2 source controls mapped|1 target controls covered
2%
Peru DPL
2 source controls mapped|2 target controls covered
2%
Personal Data Act (personopplysningsloven)
2 source controls mapped|2 target controls covered
2%
PDPA Thailand
2 source controls mapped|2 target controls covered
2%
PDPA Singapore
2 source controls mapped|2 target controls covered
2%
PAS 1192-5:2015 - Security-Minded Approach to BIM and Digital Built Environments
2 source controls mapped|2 target controls covered
2%
Oregon Consumer Privacy Act
2 source controls mapped|2 target controls covered
2%
NRF Cybersecurity and Data Privacy Framework (National Retail Federation)
2 source controls mapped|2 target controls covered
2%
NIST SP 800-122
2 source controls mapped|2 target controls covered
2%
Nigeria Data Protection Regulation (NDPR)
2 source controls mapped|1 target controls covered
2%
Nigeria Data Protection Act 2023 (NDPA)
2 source controls mapped|4 target controls covered
2%
Nebraska Data Privacy Act
2 source controls mapped|4 target controls covered
2%
New Jersey Data Privacy Act
2 source controls mapped|2 target controls covered
2%
New Hampshire Data Privacy Act
2 source controls mapped|2 target controls covered
2%
Nevada Gaming Control Board Cybersecurity Requirements
2 source controls mapped|1 target controls covered
2%
Montana Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
2%
Minnesota Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
2%
Mexico LFPDPPP
2 source controls mapped|1 target controls covered
2%
Mauritius DPA
2 source controls mapped|1 target controls covered
2%
Maryland Online Data Privacy Act of 2024
2 source controls mapped|2 target controls covered
2%
Malaysia PDPA 2010
2 source controls mapped|2 target controls covered
2%
Liechtenstein DPA
2 source controls mapped|1 target controls covered
2%
LGPD
2 source controls mapped|1 target controls covered
2%
South Korea PIPA
2 source controls mapped|3 target controls covered
2%
Kentucky Consumer Data Protection Act
2 source controls mapped|2 target controls covered
2%
Jamaica Data Protection Act 2020
2 source controls mapped|3 target controls covered
2%
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
2 source controls mapped|3 target controls covered
2%
APPI
2 source controls mapped|3 target controls covered
2%
Switzerland New Federal Act on Data Protection (nFADP/nDSG, 2023)
2 source controls mapped|4 target controls covered
2%
ISO/IEC 27400:2022
2 source controls mapped|2 target controls covered
2%
APRA CPS 234
2 source controls mapped|4 target controls covered
2%
ISO 28001:2007 Supply Chain Security Management
2 source controls mapped|2 target controls covered
2%
Bahrain PDPL
2 source controls mapped|3 target controls covered
2%
ISO/IEC 27010:2015
2 source controls mapped|3 target controls covered
2%
ASIS SPC.1-2009 - Organizational Resilience Standard
2 source controls mapped|4 target controls covered
2%
NRC 10 CFR 73.54 - Nuclear Facility Cybersecurity
2 source controls mapped|2 target controls covered
2%
UK Open Banking Standard
2 source controls mapped|3 target controls covered
2%
UK Telecommunications (Security) Act 2021
2 source controls mapped|2 target controls covered
2%
Security of Critical Infrastructure Act 2018 (SOCI)
2 source controls mapped|5 target controls covered
2%
Saudi Arabia PDPL
2 source controls mapped|3 target controls covered
2%
IEC 62304:2015 Medical Device Software Lifecycle Processes
2 source controls mapped|4 target controls covered
2%
ISO 27002:2022
2 source controls mapped|2 target controls covered
2%
SASB Standards
2 source controls mapped|3 target controls covered
2%
ISO 26262:2018 - Functional Safety for Road Vehicles
2 source controls mapped|2 target controls covered
2%
AWWA Cybersecurity Guidance for the Water Sector (American Water Works Association)
2 source controls mapped|3 target controls covered
2%
O-RAN WG11 Security Specification
2 source controls mapped|1 target controls covered
2%
ITU-T X.805 - Security Architecture for End-to-End Communications
2 source controls mapped|2 target controls covered
2%
IEC 62351 - Power Systems Communication Security
2 source controls mapped|3 target controls covered
2%
DAMA-DMBOK2 - Data Management Body of Knowledge (2nd Edition)
2 source controls mapped|3 target controls covered
2%
UK Security and Emergency Measures Direction (SEMD) - Water Industry
2 source controls mapped|3 target controls covered
2%
ISO 27701:2019
2 source controls mapped|3 target controls covered
2%
ISO 13485:2016
1 source controls mapped|1 target controls covered
1%
APRA CPS 230 Operational Risk Management
1 source controls mapped|1 target controls covered
1%
UK GDPR (UK General Data Protection Regulation)
1 source controls mapped|1 target controls covered
1%
Trinidad and Tobago Data Protection Act 2011
1 source controls mapped|1 target controls covered
1%
Tanzania Personal Data Protection Act 2022
1 source controls mapped|1 target controls covered
1%
Papua New Guinea National Cybersecurity Policy & Cybercrime Act (2016)
1 source controls mapped|1 target controls covered
1%
Nigeria Open Banking Regulatory Framework (CBN, 2023)
1 source controls mapped|1 target controls covered
1%
Laos Law on Prevention and Combating Cybercrime (2015)
1 source controls mapped|1 target controls covered
1%
Japan FSA Cybersecurity Guidelines for Financial Institutions
1 source controls mapped|1 target controls covered
1%
ISO 22320:2018
1 source controls mapped|3 target controls covered
1%
UK Defence Standard 05-138 - Cyber Security for Defence Suppliers
1 source controls mapped|2 target controls covered
1%
COSO Internal Control - Integrated Framework (2013)
1 source controls mapped|1 target controls covered
1%
ISO/IEC 30111:2019
1 source controls mapped|2 target controls covered
1%
EASA Part-IS - Information Security in Aviation
1 source controls mapped|3 target controls covered
1%
US Maritime Transportation Security Act (MTSA) and USCG Cybersecurity Requirements
1 source controls mapped|1 target controls covered
1%
Barbados Data Protection Act 2019
1 source controls mapped|1 target controls covered
1%
SANS Incident Handler's Handbook and PICERL Methodology
1 source controls mapped|3 target controls covered
1%
AICPA Privacy Management Framework (PMF)
1 source controls mapped|1 target controls covered
1%
NFPA 1600 - Standard on Continuity, Emergency, and Crisis Management
1 source controls mapped|1 target controls covered
1%
NIST SP 800-124 Revision 2 - Guidelines for Managing the Security of Mobile Devices
1 source controls mapped|1 target controls covered
1%
Telecommunications Sector Security Reforms (TSSR)
1 source controls mapped|1 target controls covered
1%
ISO/IEC 17050-2:2004
1 source controls mapped|1 target controls covered
1%
ISO 27018:2019
1 source controls mapped|1 target controls covered
1%
ICH Q10 - Pharmaceutical Quality System
1 source controls mapped|1 target controls covered
1%
ISO 30401
1 source controls mapped|1 target controls covered
1%
ISO 10007:2017
1 source controls mapped|1 target controls covered
1%
Secure by Design: A Guide for Manufacturers (CISA)
1 source controls mapped|1 target controls covered
1%
FedRAMP Rev 5
1 source controls mapped|2 target controls covered
1%
AS9100D - Aerospace Quality Management System
1 source controls mapped|1 target controls covered
1%
FBI CJIS Security Policy
1 source controls mapped|1 target controls covered
1%
Automotive SPICE (ASPICE) v4.1 - Process Assessment Model
1 source controls mapped|1 target controls covered
1%
SLSA
1 source controls mapped|2 target controls covered
1%
Sigstore - Software Artifact Signing and Verification
1 source controls mapped|1 target controls covered
1%
SIG (Shared Assessments)
1 source controls mapped|1 target controls covered
1%
PTES
1 source controls mapped|1 target controls covered
1%
OWASP SAMM
1 source controls mapped|1 target controls covered
1%
OWASP MASVS
1 source controls mapped|1 target controls covered
1%
OpenSSF Scorecard
1 source controls mapped|1 target controls covered
1%
NIST SP 800-92
1 source controls mapped|1 target controls covered
1%
NIST SP 800-88
1 source controls mapped|1 target controls covered
1%
NIST SP 800-66
1 source controls mapped|3 target controls covered
1%
NIST SP 800-63-4
1 source controls mapped|1 target controls covered
1%
NIST SP 800-61 Rev. 3
1 source controls mapped|1 target controls covered
1%
NIST SP 800-137
1 source controls mapped|1 target controls covered
1%
NIST SP 800-123
1 source controls mapped|1 target controls covered
1%
NIST SP 800-115 (Technical Guide to Information Security Testing and Assessment)
1 source controls mapped|1 target controls covered
1%
NAIC Insurance Data Security Model Law (MDL-668)
1 source controls mapped|1 target controls covered
1%
MITRE ATT&CK
1 source controls mapped|2 target controls covered
1%
MDS2 (Medical Device)
1 source controls mapped|3 target controls covered
1%
MARS-E
1 source controls mapped|4 target controls covered
1%
ICAO Annex 17 - Aviation Security (AVSEC)
1 source controls mapped|1 target controls covered
1%
IATA Operational Safety Audit (IOSA) Standards Manual
1 source controls mapped|1 target controls covered
1%
CISA Cross-Sector Cybersecurity Performance Goals (CPG) 2.0
1 source controls mapped|1 target controls covered
1%
ISO/IEC 27043:2015
1 source controls mapped|3 target controls covered
1%
ISO 27799:2025
1 source controls mapped|3 target controls covered
1%
ISO/IEC 27011:2024
1 source controls mapped|2 target controls covered
1%
ISO/SAE 21434
1 source controls mapped|3 target controls covered
1%
US Consumer Product Safety Act (CPSC) Manufacturer and Importer Duties
1 source controls mapped|1 target controls covered
1%
US ITAR and EAR - Export Control and Data Security
1 source controls mapped|1 target controls covered
1%
ISO 45001:2018
1 source controls mapped|1 target controls covered
1%
ISO 31000:2018
1 source controls mapped|1 target controls covered
1%
ISO 22301:2019
1 source controls mapped|1 target controls covered
1%
ISO 55001:2014
1 source controls mapped|1 target controls covered
1%
ISO 37301:2021
1 source controls mapped|1 target controls covered
1%
ISO 37001:2016
1 source controls mapped|1 target controls covered
1%
ISO 50001:2018 - Energy Management Systems
1 source controls mapped|1 target controls covered
1%
ISO 27005:2022
1 source controls mapped|1 target controls covered
1%
ISO/IEC 23894:2023
1 source controls mapped|1 target controls covered
1%
ISO 14001:2015
1 source controls mapped|1 target controls covered
1%
UK FCA/PRA Operational Resilience Framework
1 source controls mapped|1 target controls covered
1%
South Africa Promotion of Access to Information Act (PAIA)
1 source controls mapped|1 target controls covered
1%
UK AI Regulation Framework
1 source controls mapped|1 target controls covered
1%
OECD AI Principles
1 source controls mapped|1 target controls covered
1%
NATO Cyber Defence Policy and NATO Computer Incident Response Capability (NCIRC)
1 source controls mapped|1 target controls covered
1%
Japan AI Guidelines
1 source controls mapped|1 target controls covered
1%
BS 65000:2014 - Guidance on Organizational Resilience
1 source controls mapped|1 target controls covered
1%
COBIT 2019
1 source controls mapped|1 target controls covered
1%
ISO/IEC 27007:2020
1 source controls mapped|1 target controls covered
1%
US EPA Safe Drinking Water Act (SDWA) - Cybersecurity Requirements
1 source controls mapped|1 target controls covered
1%
ISO/IEC 27031:2011
1 source controls mapped|2 target controls covered
1%
ISO/IEC 25012:2008 - Data Quality Model
1 source controls mapped|1 target controls covered
1%
Compare ITIL 4 with NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

Coverage is not the same as your position

This page shows what ITIL 4 overlaps with in general. Where your organisation actually stands, against the standard you are going for and the certifications you already hold, is a different question. Same graph and the same recorded refutations, scoped to you rather than to a pair.

The Compliance Position Diagnostic, $5,000 fixed, ten business days

What is ITIL 4 and who does it apply to?

ITIL 4 is a compliance framework from Global (PeopleCert; IT service management) with 5 domains and 54 controls. ITIL 4 is PeopleCert's (formerly AXELOS's) IT service management framework, released February 2019 with ITIL Foundation, ITIL 4 edition as its core publication: the service value system built on the four dimensions of service management, the seven guiding principles, governance, the six-activity service value chain, the continual improvement model and 34 management practices. It is guidance with an individual certification scheme, not an organizational standard; ISO/IEC 20000-1 is the certifiable counterpart. The graph models the 54 elements the core publication defines. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.

What does ITIL 4 actually require?

ITIL 4 has 54 controls organised across 5 domains. The largest domains are Service management practices – ITIL 4 (17 controls), The service value system: guiding principles, governance, service value chain and continual improvement – ITIL 4 (15 controls), General management practices – ITIL 4 (14 controls). Each control defines specific requirements that organisations must implement to achieve compliance.

If I already comply with another framework, how much of ITIL 4 do I already cover?

ITIL 4 maps to 181 other compliance frameworks. The top mapping partners are NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (5% coverage), ISO/IEC 20000-1:2018 (5% coverage), MTCS (Singapore) (4% coverage). Use our comparison tool to explore control-level mappings between frameworks.

How do I implement ITIL 4?

Start your ITIL 4 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ITIL 4 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 54 controls and track your progress.

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