ITIL 4
Service Desk

ITIL 4 SM-SD-1: Service Desk

Capture demand for incident resolution and service requests, providing a clear path for users to report issues, queries, and requests, and to have them acknowledged and acted upon.

Maintained by Gerard BlokdykControl text last updated

Query this from an agent

The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.