ISO 9000:2015
ISO 9000 fundamentals of quality management: the concepts of quality, the QMS, context, interested parties and support; the seven quality management principles (customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management) with the actions that apply them; and guidance on modelling, developing and integrating a quality management system. The vocabulary is the standard's second half and is not reproduced.
ISO 9000:2015 is a compliance framework from International with 3 domains and 15 controls. The largest domains are Clause 2.3: The seven quality management principles – ISO 9000:2015 (7 controls), Clause 2.2: Fundamental concepts – ISO 9000:2015 (5 controls), Clause 2.4: Developing a quality management system using the concepts and principles – ISO 9000:2015 (3 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (3)
Clause 2.2: Fundamental concepts – ISO 9000:2015
| Code | Title |
|---|---|
| iso-9000-2015::2.2.1 | Quality: a culture that delivers value by meeting the needs and expectations of customers and other interested parties |
| iso-9000-2015::2.2.2 | Quality management system: the activities by which the organisation sets objectives and manages the processes and resources to reach them |
| iso-9000-2015::2.2.3 | Context of the organisation: an ongoing process to determine what shapes its purpose, objectives and sustainability |
| iso-9000-2015::2.2.4 | Interested parties: identify those whose unmet needs threaten sustainability and define the results owed to them |
| iso-9000-2015::2.2.5 | Support: top management backing and engaged, competent, aware and informed people |
Clause 2.3: The seven quality management principles – ISO 9000:2015
| Code | Title |
|---|---|
| iso-9000-2015::2.3.1 | Customer focus: meet customer requirements and strive to exceed customer expectations |
| iso-9000-2015::2.3.2 | Leadership: leaders at every level create unity of purpose and the conditions for engagement |
| iso-9000-2015::2.3.3 | Engagement of people: competent, empowered and engaged people at all levels create and deliver value |
| iso-9000-2015::2.3.4 | Process approach: manage activities as interrelated processes that function as a coherent system |
| iso-9000-2015::2.3.5 | Improvement: keep an ongoing focus on improvement |
| iso-9000-2015::2.3.6 | Evidence-based decision making: decide on the analysis and evaluation of data and information |
| iso-9000-2015::2.3.7 | Relationship management: manage relationships with relevant interested parties such as providers for sustained success |
Clause 2.4: Developing a quality management system using the concepts and principles – ISO 9000:2015
| Code | Title |
|---|---|
| iso-9000-2015::2.4.1 | QMS model: a flexible, adaptable system of interacting processes and activities unique to the organisation |
| iso-9000-2015::2.4.2 | Developing a QMS: determine what exists, plan continually, monitor, evaluate and audit, and act on the evidence |
| iso-9000-2015::2.4.3 | Use the QMS standards and excellence models on common principles and integrate the QMS with other management systems |
What is ISO 9000:2015 and who does it apply to?
ISO 9000:2015 is a compliance framework from International with 3 domains and 15 controls. ISO 9000 fundamentals of quality management: the concepts of quality, the QMS, context, interested parties and support; the seven quality management principles (customer focus, leadership, engagement of people, process approach, improvement, evidence-based decision making, relationship management) with the actions that apply them; and guidance on modelling, developing and integrating a quality management system. The vocabulary is the standard's second half and is not reproduced. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does ISO 9000:2015 actually require?
ISO 9000:2015 has 15 controls organised across 3 domains. The largest domains are Clause 2.3: The seven quality management principles – ISO 9000:2015 (7 controls), Clause 2.2: Fundamental concepts – ISO 9000:2015 (5 controls), Clause 2.4: Developing a quality management system using the concepts and principles – ISO 9000:2015 (3 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of ISO 9000:2015 do I already cover?
ISO 9000:2015 does not currently have cross-framework mappings in our system. Check back as we continuously expand our mapping database.
How do I implement ISO 9000:2015?
Start your ISO 9000:2015 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO 9000:2015 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 15 controls and track your progress.
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