Statement: results are more consistent and predictable, and reached with less waste, when activities are grasped and run as processes that relate to one another and work together as a coherent system. Rationale: the QMS is made of interrelated processes, and understanding how the system produces its results lets the organisation optimise both the system and its performance. Likely benefits: effort concentrated on the key processes and on chances to improve; consistent and predictable outcomes from processes that are aligned; performance optimised through processes that are well managed, resources that are used efficiently and fewer barriers between functions; and the ability to give interested parties confidence in the organisation's consistency, effectiveness and efficiency. Suggested actions: define what the system is for and which processes are needed to achieve it; assign authority, responsibility and accountability for managing each process; understand the organisation's capabilities and find the resource constraints before acting; work out how processes depend on one another and analyse what changing one process does to the whole; manage processes and their relationships as a system so that quality objectives are met effectively and efficiently; make sure the information needed is there both to run and improve each process and to watch, analyse and judge the whole system; and manage the risks that could affect what the processes produce and what the QMS achieves overall.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.