ISO 9000:2015
Clause 2.2: Fundamental concepts – ISO 9000:2015

ISO 9000:2015 2.2.2: Quality management system: the activities by which the organisation sets objectives and manages the processes and resources to reach them

What does 2.2.2 require?

A quality management system is the set of activities through which an organisation decides what it is aiming for and which processes and resources it needs to get the results it wants. It manages those interacting processes and resources so that relevant parties receive value and results; it lets top management make the best use of resources while weighing what its decisions will mean over both short and long horizons; and it supplies a way of spotting the actions needed to deal with whatever follows, intended or not, from supplying products and services.

Maintained by Gerard Blokdyk

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