ISO 9000:2015
Clause 2.2: Fundamental concepts – ISO 9000:2015

ISO 9000:2015 2.2.4: Interested parties: identify those whose unmet needs threaten sustainability and define the results owed to them

What does 2.2.4 require?

Interested parties mean more than customers alone, and every relevant one deserves attention; finding them is part of working out the organisation's context. A party counts as relevant where failing to meet its needs and expectations would put the organisation's survival at significant risk, so the organisation decides what results it must deliver to such parties to lower that risk, and it works to attract, win and hold on to the backing of the relevant parties its success depends on.

Maintained by Gerard Blokdyk

Other controls in Clause 2.2: Fundamental concepts – ISO 9000:2015

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