Statement: successful organisations never stop focusing on improvement. Rationale: improving is essential if an organisation is to hold its current level of performance, respond to change inside and outside, and open up new opportunities. Likely benefits: processes, organisational capability and customer satisfaction all perform better; more attention goes to finding root causes and then preventing and correcting; the organisation becomes better at anticipating and responding to risks and opportunities inside and outside; both step-by-step and breakthrough improvement get attention; learning is used better; and the drive to innovate strengthens. Suggested actions: encourage improvement objectives to be set at every level; teach and train people at every level in the basic tools and methods for achieving them; make sure people are competent to champion improvement projects and see them through; develop and roll out processes for running improvement projects across the organisation; follow, review and audit how improvement projects are planned, carried out, completed and what they achieve; build improvement thinking into the development of new or changed products, services and processes; and recognise and acknowledge improvement when it happens.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.