ISO 9000:2015
Clause 2.2: Fundamental concepts – ISO 9000:2015

ISO 9000:2015 2.2.3: Context of the organisation: an ongoing process to determine what shapes its purpose, objectives and sustainability

What does 2.2.3 require?

Working out the organisation's context is a process rather than a single exercise. It identifies the factors that bear on the organisation's purpose, objectives and ability to endure: inside, its values, culture, knowledge and performance; outside, the legal setting, technology, competition, the market and the cultural, social and economic climate. The organisation's purpose may be voiced in its vision, its mission, its policies and its objectives.

Maintained by Gerard Blokdyk

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