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ISO 20000-1

Self-Assess
International
v2018
5 domains
22 controls

IT service management system requirements

Unverified

ISO 20000-1 is a compliance framework from International with 5 domains and 22 controls that map to 179 other frameworks. The largest domains are ISO 20000-1: Service Operation (5 controls), ISO 20000-1: Service Strategy & Design (5 controls), ISO 20000-1: Service Transition (5 controls). Every control below carries what it requires and what an assessor expects to see.

Maintained by Gerard BlokdykControl text last updated

Framework summaries on this platform are AI-assisted interpretations for educational and compliance planning purposes. They do not reproduce or replace the official standards. Refer to the authoritative source for the definitive text. Framework names and trademarks belong to their respective organisations.

Framework Domains (5)

ISO 20000-1: Continual Improvement

4 controls

Ongoing improvement of IT services (ISO 20000-1)

Controls in the ISO 20000-1: Continual Improvement domain of ISO 20000-1 — 4 controls
CodeTitle
ISO20000-16Service measurement and reporting
ISO20000-17Continual improvement process
ISO20000-18Benchmarking and maturity assessment
ISO20000-19Stakeholder feedback management

ISO 20000-1: Service Operation

5 controls

Day-to-day IT service operations (ISO 20000-1)

Controls in the ISO 20000-1: Service Operation domain of ISO 20000-1 — 5 controls
CodeTitle
ISO20000-11Incident management
ISO20000-12Problem management
ISO20000-13Event management and monitoring
ISO20000-14Request fulfillment
ISO20000-15Access management for services

ISO 20000-1: Service Strategy & Design

5 controls

IT service strategy and design (ISO 20000-1)

Controls in the ISO 20000-1: Service Strategy & Design domain of ISO 20000-1 — 5 controls
CodeTitle
ISO20000-01Service portfolio management
ISO20000-02Service level management
ISO20000-03Capacity and availability management
ISO20000-04IT service continuity management
ISO20000-05Information security for services

ISO 20000-1: Service Transition

5 controls

Managing changes to IT services (ISO 20000-1)

Controls in the ISO 20000-1: Service Transition domain of ISO 20000-1 — 5 controls
CodeTitle
ISO20000-06Change management processes
ISO20000-07Release and deployment management
ISO20000-08Service validation and testing
ISO20000-09Knowledge management
ISO20000-10Configuration management

Operation - Service Assurance

3 controls
Controls in the Operation - Service Assurance domain of ISO 20000-1 — 3 controls
CodeTitle
8.7.1Service Availability Management
8.7.2Service Continuity Management
8.7.3Information Security Management

Your Compliance Coverage

If you comply with ISO 20000-1, you already cover:

NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

23%

5 controls mapped

Compare →

ITIL 4

23%

5 controls mapped

Compare →

NIST Privacy Framework

18%

4 controls mapped

Compare →

+ 176 more: API 1164 (18%), BSI IT-Grundschutz (18%)

See all 179 mapped frameworks ↓

Maps to 179 other frameworks

22 total controls
NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security
5 source controls mapped|5 target controls covered
23%
ITIL 4
5 source controls mapped|5 target controls covered
23%
NIST Privacy Framework
4 source controls mapped|4 target controls covered
18%
API 1164
4 source controls mapped|9 target controls covered
18%
BSI IT-Grundschutz
4 source controls mapped|9 target controls covered
18%
FFIEC Cybersecurity Assessment Tool (CAT)
4 source controls mapped|5 target controls covered
18%
IEC 62443
4 source controls mapped|9 target controls covered
18%
Annex 11 to EU GMP - Computerised Systems
4 source controls mapped|3 target controls covered
18%
ISO 27019
4 source controls mapped|9 target controls covered
18%
SOC 2
4 source controls mapped|7 target controls covered
18%
NIST SP 1800-32
4 source controls mapped|9 target controls covered
18%
NIST SP 800-53 Rev 5
4 source controls mapped|10 target controls covered
18%
SOC for Cybersecurity - Cybersecurity Risk Management Examination
4 source controls mapped|4 target controls covered
18%
MTCS (Singapore)
4 source controls mapped|3 target controls covered
18%
TISAX - Trusted Information Security Assessment Exchange
3 source controls mapped|3 target controls covered
14%
Oman National Cybersecurity Framework
3 source controls mapped|3 target controls covered
14%
IAEA Nuclear Security Series - Computer Security at Nuclear Facilities (NSS-17-T Rev 1)
3 source controls mapped|3 target controls covered
14%
FTC GLBA Safeguards Rule (16 CFR Part 314)
3 source controls mapped|2 target controls covered
14%
South Korea ISMS-P
3 source controls mapped|4 target controls covered
14%
Singapore Government Instruction Manual on ICT&SS Management (IM8)
3 source controls mapped|5 target controls covered
14%
Canada ITSG-33 - IT Security Risk Management
3 source controls mapped|1 target controls covered
14%
PSD2 SCA
3 source controls mapped|3 target controls covered
14%
OSFI B-13
3 source controls mapped|4 target controls covered
14%
Open Banking Security
3 source controls mapped|4 target controls covered
14%
NIST SP 800-146
3 source controls mapped|2 target controls covered
14%
NIST SP 800-145
3 source controls mapped|2 target controls covered
14%
NIST SP 800-144
3 source controls mapped|2 target controls covered
14%
NERC CIP
3 source controls mapped|2 target controls covered
14%
Monetary Authority of Singapore Technology Risk Management Guidelines
3 source controls mapped|3 target controls covered
14%
ASD Strategies to Mitigate Cyber Security Incidents
3 source controls mapped|6 target controls covered
14%
FFIEC IT Examination Handbook
3 source controls mapped|7 target controls covered
14%
PCI P2PE
3 source controls mapped|7 target controls covered
14%
NIST Cybersecurity Framework 2.0
3 source controls mapped|7 target controls covered
14%
PCI PIN Security
3 source controls mapped|7 target controls covered
14%
SSAE 18 - Attestation Standards (SOC Reporting)
3 source controls mapped|5 target controls covered
14%
ISO 27017
3 source controls mapped|4 target controls covered
14%
ISO 27018
3 source controls mapped|4 target controls covered
14%
PCI SSF
3 source controls mapped|7 target controls covered
14%
NIST SP 800-190
3 source controls mapped|4 target controls covered
14%
ISO 27018:2019
2 source controls mapped|2 target controls covered
9%
Virginia CDPA
2 source controls mapped|1 target controls covered
9%
Vietnam PDPD
2 source controls mapped|1 target controls covered
9%
Uruguay DPL
2 source controls mapped|2 target controls covered
9%
UK Gambling Commission - Cyber Resilience Requirements
2 source controls mapped|1 target controls covered
9%
Turkey KVKK
2 source controls mapped|1 target controls covered
9%
TSA Pipeline Cybersecurity Directives
2 source controls mapped|1 target controls covered
9%
Texas Data Privacy Act
2 source controls mapped|1 target controls covered
9%
Taiwan PDPA
2 source controls mapped|1 target controls covered
9%
Qatar DPL
2 source controls mapped|2 target controls covered
9%
Privacy Act 2020
2 source controls mapped|2 target controls covered
9%
POPIA
2 source controls mapped|1 target controls covered
9%
Peru DPL
2 source controls mapped|2 target controls covered
9%
Personal Data Act (personopplysningsloven)
2 source controls mapped|2 target controls covered
9%
PDPA Thailand
2 source controls mapped|2 target controls covered
9%
PDPA Singapore
2 source controls mapped|2 target controls covered
9%
PAS 1192-5:2015 - Security-Minded Approach to BIM and Digital Built Environments
2 source controls mapped|2 target controls covered
9%
Oregon Consumer Privacy Act
2 source controls mapped|2 target controls covered
9%
O-RAN WG11 Security Specification
2 source controls mapped|1 target controls covered
9%
NIST SP 800-122
2 source controls mapped|2 target controls covered
9%
Nigeria Data Protection Regulation (NDPR)
2 source controls mapped|1 target controls covered
9%
Nigeria Data Protection Act 2023 (NDPA)
2 source controls mapped|4 target controls covered
9%
Nebraska Data Privacy Act
2 source controls mapped|4 target controls covered
9%
New Jersey Data Privacy Act
2 source controls mapped|2 target controls covered
9%
New Hampshire Data Privacy Act
2 source controls mapped|2 target controls covered
9%
Montana Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
9%
Minnesota Consumer Data Privacy Act
2 source controls mapped|1 target controls covered
9%
Mexico LFPDPPP
2 source controls mapped|1 target controls covered
9%
Mauritius DPA
2 source controls mapped|1 target controls covered
9%
Maryland Online Data Privacy Act of 2024
2 source controls mapped|2 target controls covered
9%
Malaysia PDPA 2010
2 source controls mapped|2 target controls covered
9%
Liechtenstein DPA
2 source controls mapped|1 target controls covered
9%
LGPD
2 source controls mapped|1 target controls covered
9%
South Korea PIPA
2 source controls mapped|3 target controls covered
9%
Kentucky Consumer Data Protection Act
2 source controls mapped|2 target controls covered
9%
Jamaica Data Protection Act 2020
2 source controls mapped|3 target controls covered
9%
ITU-T X.805 - Security Architecture for End-to-End Communications
2 source controls mapped|2 target controls covered
9%
Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (UAE PDPL)
2 source controls mapped|3 target controls covered
9%
DAMA-DMBOK2 - Data Management Body of Knowledge (2nd Edition)
2 source controls mapped|3 target controls covered
9%
AWWA Cybersecurity Guidance for the Water Sector (American Water Works Association)
2 source controls mapped|3 target controls covered
9%
IEC 62351 - Power Systems Communication Security
2 source controls mapped|3 target controls covered
9%
ISO/IEC 27010:2015
2 source controls mapped|3 target controls covered
9%
APPI
2 source controls mapped|3 target controls covered
9%
Bahrain PDPL
2 source controls mapped|3 target controls covered
9%
Switzerland New Federal Act on Data Protection (nFADP/nDSG, 2023)
2 source controls mapped|4 target controls covered
9%
ISO 28001:2007 Supply Chain Security Management
2 source controls mapped|2 target controls covered
9%
UK Security and Emergency Measures Direction (SEMD) - Water Industry
2 source controls mapped|3 target controls covered
9%
Saudi Arabia PDPL
2 source controls mapped|3 target controls covered
9%
UK Telecommunications (Security) Act 2021
2 source controls mapped|2 target controls covered
9%
NRF Cybersecurity and Data Privacy Framework (National Retail Federation)
2 source controls mapped|2 target controls covered
9%
Nevada Gaming Control Board Cybersecurity Requirements
2 source controls mapped|1 target controls covered
9%
APRA CPS 234
2 source controls mapped|4 target controls covered
9%
ISO/IEC 27400:2022
2 source controls mapped|2 target controls covered
9%
ASIS SPC.1-2009 - Organizational Resilience Standard
2 source controls mapped|4 target controls covered
9%
NRC 10 CFR 73.54 - Nuclear Facility Cybersecurity
2 source controls mapped|2 target controls covered
9%
UK Open Banking Standard
2 source controls mapped|3 target controls covered
9%
Security of Critical Infrastructure Act 2018 (SOCI)
2 source controls mapped|5 target controls covered
9%
SASB Standards
2 source controls mapped|3 target controls covered
9%
ISO 27002:2022
2 source controls mapped|2 target controls covered
9%
IEC 62304:2015 Medical Device Software Lifecycle Processes
2 source controls mapped|4 target controls covered
9%
ISO 26262:2018 - Functional Safety for Road Vehicles
2 source controls mapped|2 target controls covered
9%
ISO 27701:2019
1 source controls mapped|2 target controls covered
5%
ISO 27017:2015
1 source controls mapped|1 target controls covered
5%
OWASP SAMM
1 source controls mapped|1 target controls covered
5%
SLSA
1 source controls mapped|2 target controls covered
5%
Sigstore - Software Artifact Signing and Verification
1 source controls mapped|1 target controls covered
5%
SIG (Shared Assessments)
1 source controls mapped|1 target controls covered
5%
PTES
1 source controls mapped|1 target controls covered
5%
OWASP MASVS
1 source controls mapped|1 target controls covered
5%
OpenSSF Scorecard
1 source controls mapped|1 target controls covered
5%
NIST SP 800-92
1 source controls mapped|1 target controls covered
5%
NIST SP 800-88
1 source controls mapped|1 target controls covered
5%
NIST SP 800-66
1 source controls mapped|3 target controls covered
5%
NIST SP 800-63-4
1 source controls mapped|1 target controls covered
5%
NIST SP 800-61
1 source controls mapped|1 target controls covered
5%
NIST SP 800-137
1 source controls mapped|1 target controls covered
5%
NIST SP 800-123
1 source controls mapped|1 target controls covered
5%
NIST SP 800-115 (Technical Guide to Information Security Testing and Assessment)
1 source controls mapped|1 target controls covered
5%
NAIC Insurance Data Security Model Law (MDL-668)
1 source controls mapped|1 target controls covered
5%
MITRE ATT&CK
1 source controls mapped|2 target controls covered
5%
MDS2 (Medical Device)
1 source controls mapped|3 target controls covered
5%
MARS-E
1 source controls mapped|4 target controls covered
5%
ICAO Annex 17 - Aviation Security (AVSEC)
1 source controls mapped|1 target controls covered
5%
IATA Operational Safety Audit (IOSA) Standards Manual
1 source controls mapped|1 target controls covered
5%
US Consumer Product Safety Commission (CPSC) - Connected Product Safety
1 source controls mapped|1 target controls covered
5%
ISO 13485
1 source controls mapped|3 target controls covered
5%
CISA Cross-Sector Cybersecurity Performance Goals (CPG) 2.0
1 source controls mapped|1 target controls covered
5%
ISO/IEC 27011:2024
1 source controls mapped|2 target controls covered
5%
ISO 27043
1 source controls mapped|3 target controls covered
5%
ISO 27799
1 source controls mapped|3 target controls covered
5%
ISO/SAE 21434
1 source controls mapped|3 target controls covered
5%
MARS-E - Minimum Acceptable Risk Standards for Exchanges
1 source controls mapped|1 target controls covered
5%
US ITAR and EAR - Export Control and Data Security
1 source controls mapped|1 target controls covered
5%
UK GDPR (UK General Data Protection Regulation)
1 source controls mapped|1 target controls covered
5%
Trinidad and Tobago Data Protection Act 2011
1 source controls mapped|1 target controls covered
5%
Tanzania Personal Data Protection Act (Draft)
1 source controls mapped|1 target controls covered
5%
Papua New Guinea National Cybersecurity Policy & Cybercrime Act (2016)
1 source controls mapped|1 target controls covered
5%
NIS2 Directive Implementing Acts
1 source controls mapped|1 target controls covered
5%
Nigeria Open Banking Regulatory Framework (CBN, 2023)
1 source controls mapped|1 target controls covered
5%
Laos Law on Prevention and Combating Cybercrime (2015)
1 source controls mapped|1 target controls covered
5%
Japan FSA Cybersecurity Guidelines for Financial Institutions
1 source controls mapped|1 target controls covered
5%
ISO 22320:2018
1 source controls mapped|3 target controls covered
5%
US Maritime Transportation Security Act (MTSA) and USCG Cybersecurity Requirements
1 source controls mapped|1 target controls covered
5%
Barbados Data Protection Act 2019
1 source controls mapped|1 target controls covered
5%
UK Defence Standard 05-138 - Cyber Security for Defence Suppliers
1 source controls mapped|2 target controls covered
5%
EASA Part-IS - Information Security in Aviation
1 source controls mapped|3 target controls covered
5%
ISO/IEC 30111:2019
1 source controls mapped|1 target controls covered
5%
APRA CPS 230 Operational Risk Management
1 source controls mapped|1 target controls covered
5%
COSO Internal Control - Integrated Framework (2013)
1 source controls mapped|1 target controls covered
5%
NIST SP 800-124 Revision 2 - Guidelines for Managing the Security of Mobile Devices
1 source controls mapped|1 target controls covered
5%
SANS Incident Handler's Handbook and PICERL Methodology
1 source controls mapped|3 target controls covered
5%
AICPA Privacy Management Framework (PMF)
1 source controls mapped|1 target controls covered
5%
NFPA 1600 - Standard on Continuity, Emergency, and Crisis Management
1 source controls mapped|1 target controls covered
5%
Telecommunications Sector Security Reforms (TSSR)
1 source controls mapped|1 target controls covered
5%
UK FCA/PRA Operational Resilience Framework
1 source controls mapped|1 target controls covered
5%
South Africa Promotion of Access to Information Act (PAIA)
1 source controls mapped|1 target controls covered
5%
UK AI Regulation Framework
1 source controls mapped|1 target controls covered
5%
OECD AI Principles
1 source controls mapped|1 target controls covered
5%
NATO Cyber Defence Policy and NATO Computer Incident Response Capability (NCIRC)
1 source controls mapped|1 target controls covered
5%
Japan AI Guidelines
1 source controls mapped|1 target controls covered
5%
ISO/IEC 27031:2011
1 source controls mapped|2 target controls covered
5%
ISO/IEC 25012:2008 - Data Quality Model
1 source controls mapped|1 target controls covered
5%
ISO/IEC 38500:2024 - Governance of IT
1 source controls mapped|1 target controls covered
5%
BS 65000:2014 - Guidance on Organizational Resilience
1 source controls mapped|1 target controls covered
5%
COBIT 2019
1 source controls mapped|1 target controls covered
5%
ISO/IEC 27007:2020
1 source controls mapped|1 target controls covered
5%
US EPA Safe Drinking Water Act (SDWA) - Cybersecurity Requirements
1 source controls mapped|1 target controls covered
5%
ISO 10007:2017
1 source controls mapped|1 target controls covered
5%
Secure by Design: A Guide for Manufacturers (CISA)
1 source controls mapped|1 target controls covered
5%
NIST SP 800-171A Rev 3 - Assessing CUI Security Requirements
1 source controls mapped|2 target controls covered
5%
AS9100D - Aerospace Quality Management System
1 source controls mapped|1 target controls covered
5%
FBI CJIS Security Policy
1 source controls mapped|1 target controls covered
5%
Automotive SPICE (ASPICE) v4.0 - Process Assessment Model
1 source controls mapped|1 target controls covered
5%
ICH Q10 - Pharmaceutical Quality System
1 source controls mapped|1 target controls covered
5%
ISO 19011
1 source controls mapped|1 target controls covered
5%
ISO 55001
1 source controls mapped|1 target controls covered
5%
ISO 9001
1 source controls mapped|1 target controls covered
5%
ISO 37001
1 source controls mapped|1 target controls covered
5%
ISO 37301
1 source controls mapped|1 target controls covered
5%
ISO 30401
1 source controls mapped|1 target controls covered
5%
Compare ISO 20000-1 with NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security

What is ISO 20000-1 and who does it apply to?

ISO 20000-1 is a compliance framework from International with 5 domains and 22 controls. IT service management system requirements It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.

What does ISO 20000-1 actually require?

ISO 20000-1 has 22 controls organised across 5 domains. The largest domains are ISO 20000-1: Service Operation (5 controls), ISO 20000-1: Service Strategy & Design (5 controls), ISO 20000-1: Service Transition (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.

If I already comply with another framework, how much of ISO 20000-1 do I already cover?

ISO 20000-1 maps to 179 other compliance frameworks. The top mapping partners are NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (23% coverage), ITIL 4 (23% coverage), NIST Privacy Framework (18% coverage). Use our comparison tool to explore control-level mappings between frameworks.

How do I implement ISO 20000-1?

Start your ISO 20000-1 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO 20000-1 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 22 controls and track your progress.

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