ISO 20000-1
IT service management system requirements
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Framework Domains (16)
Context
| Code | Title |
|---|---|
| 4.1 | Password Policy |
| 4.2 | Multi-Factor Authentication |
| 4.3 | Determining Scope of SMS |
| 4.4 | Service Management System |
ISO 20000-1: Continual Improvement
Ongoing improvement of IT services (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-16 | Service measurement and reporting |
| ISO20000-17 | Continual improvement process |
| ISO20000-18 | Benchmarking and maturity assessment |
| ISO20000-19 | Stakeholder feedback management |
ISO 20000-1: Service Operation
Day-to-day IT service operations (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-11 | Incident management |
| ISO20000-12 | Problem management |
| ISO20000-13 | Event management and monitoring |
| ISO20000-14 | Request fulfillment |
| ISO20000-15 | Access management for services |
ISO 20000-1: Service Strategy & Design
IT service strategy and design (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-01 | Service portfolio management |
| ISO20000-02 | Service level management |
| ISO20000-03 | Capacity and availability management |
| ISO20000-04 | IT service continuity management |
| ISO20000-05 | Information security for services |
ISO 20000-1: Service Transition
Managing changes to IT services (ISO 20000-1)
| Code | Title |
|---|---|
| ISO20000-06 | Change management processes |
| ISO20000-07 | Release and deployment management |
| ISO20000-08 | Service validation and testing |
| ISO20000-09 | Knowledge management |
| ISO20000-10 | Configuration management |
Improvement
| Code | Title |
|---|---|
| 10.1 | Risk monitoring and review |
| 10.2 | Risk reporting |
Leadership
| Code | Title |
|---|---|
| 5.1 | Logical Access Control |
| 5.2 | Token Management |
Operation - Design Build Transition
| Code | Title |
|---|---|
| 8.5.1 | Change Management |
| 8.5.2 | Service Design and Transition |
| 8.5.3 | Release and Deployment Management |
Operation - Relationship and Agreement
| Code | Title |
|---|---|
| 8.3.1 | Service Level Management |
| 8.3.2 | Supplier Management |
Operation - Resolution
| Code | Title |
|---|---|
| 8.6.1 | Incident Management |
| 8.6.2 | Service Request Management |
| 8.6.3 | Problem Management |
Operation - Service Assurance
| Code | Title |
|---|---|
| 8.7.1 | Service Availability Management |
| 8.7.2 | Service Continuity Management |
| 8.7.3 | Information Security Management |
Operation - Service Portfolio
| Code | Title |
|---|---|
| 8.2.1 | Service Portfolio |
| 8.2.2 | Asset Management |
| 8.2.3 | Configuration Management |
Operation - Supply
| Code | Title |
|---|---|
| 8.4.1 | Budgeting and Accounting |
| 8.4.2 | Demand Management |
| 8.4.3 | Capacity Management |
Performance Evaluation
| Code | Title |
|---|---|
| 9.1 | Risk communication and consultation |
| 9.2 | Internal Audit |
| 9.3 | Management Review |
Planning
| Code | Title |
|---|---|
| 6.1 | Malware Protection |
| 6.2 | Approach selection |
| 6.3 | Information security awareness, education and training |
Support
| Code | Title |
|---|---|
| 7.5 | Threat assessment |
Your Compliance Coverage
If you comply with ISO 20000-1, you already cover:
NIST SP 800-171A Rev 3 - Assessing CUI Security Requirements
20%
10 controls mapped
Compare →IEC 62304:2015 Medical Device Software Lifecycle Processes
16%
8 controls mapped
Compare →ISO 19011
16%
8 controls mapped
Compare →+ 296 more: NIST SP 800-82 Revision 3: Guide to Industrial Control Systems (ICS) Security (16%), ISO 15189:2022 - Medical Laboratories Requirements for Quality and Competence (14%)
See all 299 mapped frameworks ↓Maps to 299 other frameworks
Frequently Asked Questions
What is ISO 20000-1?
ISO 20000-1 is a compliance framework from International with 16 domains and 51 controls. IT service management system requirements It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
How many controls does ISO 20000-1 have?
ISO 20000-1 has 51 controls organised across 16 domains. The largest domains are ISO 20000-1: Service Operation (5 controls), ISO 20000-1: Service Strategy & Design (5 controls), ISO 20000-1: Service Transition (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
What frameworks does ISO 20000-1 map to?
ISO 20000-1 maps to 299 other compliance frameworks. The top mapping partners are NIST SP 800-171A Rev 3 - Assessing CUI Security Requirements (20% coverage), IEC 62304:2015 Medical Device Software Lifecycle Processes (16% coverage), ISO 19011 (16% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I get started with ISO 20000-1 compliance?
Start your ISO 20000-1 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about ISO 20000-1 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 51 controls and track your progress.
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