ISO 9001:2015
Support – ISO 9001:2015

ISO 9001:2015 7.2: Competence

The organization decides what competence is needed by the people doing work under its control whose work affects how the QMS performs and how effective it is; makes sure those people are competent through suitable education, training or experience; where applicable, acts to help them gain the competence needed and evaluates whether those actions worked; and retains suitable documented information as evidence of competence.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 21 controls across 16 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

  • CP1A 1A Training and assessment credentials (deliver without direction and make judgements)
  • OS3.2 Standard 3.2 Trainers and assessors hold the Credential Policy credentials and keep training and assessment skills current
  • OS3.3 Standard 3.3 Current industry skills of trainers and assessors, and use of experts

ISO 21001:2018 · 2 controls

  • 7.2.1 7.2.1 General
  • 7.2.2 7.2.2 Additional requirements for special needs education

ISO 21001:2025 · 2 controls

  • 7.2.1 7.2.1 General
  • 7.2.2 7.2.2 Additional requirements for special needs education

ISO 10002:2018 · 1 control

  • 4.14 4.14 Competence

ISO 14001:2015 · 1 control

ISO 19011:2018 · 1 control

  • 7.2 Determining auditor competence

ISO 22000:2018 · 1 control

ISO 22301:2019 · 1 control

ISO 27001:2022 · 1 control

  • 7.2 Physical entry

ISO 27701:2019 · 1 control

  • 7.2 Conditions for collection and processing

ISO 37001:2016 · 1 control

  • 7.2 7.2 Competence

ISO 37301:2021 · 1 control

  • 7.2 Competence

ISO 45001:2018 · 1 control

ISO 55001:2014 · 1 control

ISO/IEC 42001:2023 · 1 control

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Support – ISO 9001:2015

Query this from an agent

The graph holds this control, the 21 it maps to, and the evidence behind each claim, over MCP and REST.