ISO 20000-1vsAPI 1164
See exactly how ISO 20000-1 controls map to API 1164. Pre-computed mappings, identified gaps, and coverage analysis.
According to the TheArtOfService Compliance Knowledge Graph:
ISO 20000-1 maps to API 1164 with 21% coverage across 4 directly mapped controls. Analysis of 19 ISO 20000-1 controls identifies 15 compliance gaps — primarily concentrated in ISO 20000-1: Service Strategy & Design.
Source: TheArtOfService Knowledge Graph | 19 controls analysed | 693 frameworks | 819K+ cross-framework mappings
Control Mappings
Showing 9 of 9 mapped controls across 2 domains. Sign up to explore all 819K+ mappings across 693 frameworks.
ISO 20000-1: Service Transition(3 mappings)
ISO 20000-1: Service Operation(6 mappings)
Related Comparisons
Other ISO 20000-1 comparisons
Other API 1164 comparisons
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What are the key differences between ISO 20000-1 and API 1164?
ISO 20000-1 has 19 controls across its framework, while API 1164 covers 24 controls. Direct mapping analysis identifies 4 overlapping controls (21% coverage). The frameworks diverge most significantly in ISO 20000-1: Service Strategy & Design, where 5 ISO 20000-1 controls have no direct API 1164 equivalent.
How many controls map between ISO 20000-1 and API 1164?
Of 19 total ISO 20000-1 controls, 4 map directly to API 1164 controls — representing 21% coverage. The remaining 15 controls represent compliance gaps requiring additional documentation or compensating controls to satisfy both frameworks simultaneously.
What are the compliance gaps when mapping ISO 20000-1 to API 1164?
15 ISO 20000-1 controls have no direct equivalent in API 1164. The highest concentration of gaps is in ISO 20000-1: Service Strategy & Design with 5 unmapped controls. These gaps represent areas where additional controls, policies, or documentation must be created to achieve compliance with both frameworks.
Which control domains have the most gaps between ISO 20000-1 and API 1164?
The domain with the highest gap count is ISO 20000-1: Service Strategy & Design (5 gaps). Export the full domain-by-domain gap breakdown via the Professional tier to generate a prioritised remediation roadmap.
Related Resources
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