Australia NDIS Complaints Management and Resolution Rules 2018
The NDIS rules that set what a registered NDIS provider's complaints management and resolution system must provide, and how the NDIS Quality and Safeguards Commission receives, triages, resolves and reconsiders complaints about NDIS providers.
Australia NDIS Complaints Management and Resolution Rules 2018 is a compliance framework from Australia (Commonwealth) with 2 domains and 19 controls that map to 1 other frameworks. The largest domains are Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018 (18 controls), Part 3: Provider duties when the Commissioner deals with a complaint – Australia NDIS Complaints Management and Resolution Rules 2018 (1 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (2)
Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018
| Code | Title |
|---|---|
| australia-ndis-complaints-management-and-resolution-rules-2018::s10-1 | s 10(1) Document the system, give accessible copies and help people understand it |
| australia-ndis-complaints-management-and-resolution-rules-2018::s10-2 | s 10(2), (3) Keep complaint records for 7 years |
| australia-ndis-complaints-management-and-resolution-rules-2018::s10-4 | s 10(4) Use complaint data to address systemic issues |
| australia-ndis-complaints-management-and-resolution-rules-2018::s11-1 | s 11(1) Roles and responsibilities for complaints |
| australia-ndis-complaints-management-and-resolution-rules-2018::s11-2 | s 11(2) Workers must comply with the complaints system |
| australia-ndis-complaints-management-and-resolution-rules-2018::s11-3 | s 11(3) Train workers in the complaints system |
| australia-ndis-complaints-management-and-resolution-rules-2018::s12 | s 12 Refer complaints to other bodies where the law requires |
| australia-ndis-complaints-management-and-resolution-rules-2018::s7 | s 7 Implement and maintain a compliant complaints management and resolution system |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-1 | s 8(1), (2) Anyone can complain, easily, with support |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-3ab | s 8(3)(a), (b) Handle complaints fairly, efficiently and promptly and act on the issues |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-3cd | s 8(3)(c), (d) Tell people they can go to the NDIS Commission and help them do so |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-4a | s 8(4)(a) No adverse treatment for complaining |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-4b | s 8(4)(b) Keep complaint information confidential |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-5 | s 8(5) Involve complainants and keep them informed |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-6 | s 8(6) Inform and involve the affected person with disability |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-7 | s 8(7) Publish how to complain to the provider and to the Commissioner |
| australia-ndis-complaints-management-and-resolution-rules-2018::s8-8 | s 8(8) Periodic review of the complaints system |
| australia-ndis-complaints-management-and-resolution-rules-2018::s9 | s 9 Procedural fairness in dealing with complaints |
Part 3: Provider duties when the Commissioner deals with a complaint – Australia NDIS Complaints Management and Resolution Rules 2018
| Code | Title |
|---|---|
| australia-ndis-complaints-management-and-resolution-rules-2018::p3 | Act on what the Commissioner requires in dealing with a complaint |
Maps to 1 other framework
Coverage is not the same as your position
This page shows what Australia NDIS Complaints Management and Resolution Rules 2018 overlaps with in general. Where your organisation actually stands, against the standard you are going for and the certifications you already hold, is a different question. Same graph and the same recorded refutations, scoped to you rather than to a pair.
The Compliance Position Diagnostic, $5,000 fixed, ten business daysWhat is Australia NDIS Complaints Management and Resolution Rules 2018 and who does it apply to?
Australia NDIS Complaints Management and Resolution Rules 2018 is a compliance framework from Australia (Commonwealth) with 2 domains and 19 controls. The NDIS rules that set what a registered NDIS provider's complaints management and resolution system must provide, and how the NDIS Quality and Safeguards Commission receives, triages, resolves and reconsiders complaints about NDIS providers. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does Australia NDIS Complaints Management and Resolution Rules 2018 actually require?
Australia NDIS Complaints Management and Resolution Rules 2018 has 19 controls organised across 2 domains. The largest domains are Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018 (18 controls), Part 3: Provider duties when the Commissioner deals with a complaint – Australia NDIS Complaints Management and Resolution Rules 2018 (1 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of Australia NDIS Complaints Management and Resolution Rules 2018 do I already cover?
Australia NDIS Complaints Management and Resolution Rules 2018 maps to 1 other compliance frameworks. The top mapping partners are Australia NDIS Practice Standards and Quality Indicators (42% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I implement Australia NDIS Complaints Management and Resolution Rules 2018?
Start your Australia NDIS Complaints Management and Resolution Rules 2018 compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about Australia NDIS Complaints Management and Resolution Rules 2018 requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 19 controls and track your progress.
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