The provider must document the complaints system and give copies of it, with the public information required by subsection 8(7), in accessible form to the persons with disability it supports and their families, carers and advocates, and to everyone it employs or engages, and help them understand how it works; the documentation is about the system, not individual complaints.
The graph holds this control, the 0 it maps to, and the evidence behind each claim, over MCP and REST.