Australia NDIS Complaints Management and Resolution Rules 2018
Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018

Australia NDIS Complaints Management and Resolution Rules 2018 s7: s 7 Implement and maintain a compliant complaints management and resolution system

Every registered NDIS provider must implement and keep in operation a complaints management and resolution system that meets all the requirements of Part 2, is appropriate to its size and classes of supports, and provides for advocates and other representatives of persons with disability (Act paragraphs 73W(a), (aa) and (ab)).

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 3 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Australia NDIS Practice Standards and Quality Indicators · 3 controls

  • core-13.1 Complaints: proportionate, fair system complying with the complaints rules
  • m5-7.6 SDA tenancy management: complaints system meeting the Complaints Rules
  • m6-4.1 Complaints management (verification): proportionate, fair complaints system

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018

Query this from an agent

The graph holds this control, the 3 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpointAll Australia NDIS Complaints Management and Resolution Rules 2018 controls