Australia NDIS Complaints Management and Resolution Rules 2018 s8-8: s 8(8) Periodic review of the complaints system

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018

• s10-1 s 10(1) Document the system, give accessible copies and help people understand it
• s10-2 s 10(2), (3) Keep complaint records for 7 years
• s10-4 s 10(4) Use complaint data to address systemic issues
• s11-1 s 11(1) Roles and responsibilities for complaints
• s11-2 s 11(2) Workers must comply with the complaints system
• s11-3 s 11(3) Train workers in the complaints system
• s12 s 12 Refer complaints to other bodies where the law requires
• s7 s 7 Implement and maintain a compliant complaints management and resolution system