Australia NDIS Complaints Management and Resolution Rules 2018
Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018

Australia NDIS Complaints Management and Resolution Rules 2018 s8-4a: s 8(4)(a) No adverse treatment for complaining

The system must require reasonable steps so that a person who complains, or a person with disability affected by the issue, is not adversely affected because the complaint was made.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 2 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

Australia NDIS Practice Standards and Quality Indicators · 2 controls

  • core-13.2 Complaints: participants told how to complain, including externally, without fear
  • m5a-6.4 SIL tenancy and support agreements: raising concerns without fear of retribution

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Part 2: Complaints management and resolution system for registered NDIS providers – Australia NDIS Complaints Management and Resolution Rules 2018

Query this from an agent

The graph holds this control, the 2 it maps to, and the evidence behind each claim, over MCP and REST.

MCP endpointAll Australia NDIS Complaints Management and Resolution Rules 2018 controls