JFS-B Standard Ver. 3.1 Food Safety Management (Japan)
Section 2-I: Food Safety Management System (FSM) – JFS-B Standard Ver. 3.1 Food Safety Management (Japan)

JFS-B Standard Ver. 3.1 Food Safety Management (Japan) FSM 21: Complaint handling

What does FSM 21 require?

A system turns the complaints and associated information arriving from customers in the trade and from consumers into a means of spotting and fixing weaknesses in food safety activities; it is set up, run and maintained.

Maintained by Gerard Blokdyk

What else in your programme already covers this

This control maps to 1 controls across 1 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 22000:2018 · 1 control

  • 7.4.2 External communication

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Section 2-I: Food Safety Management System (FSM) – JFS-B Standard Ver. 3.1 Food Safety Management (Japan)

Query this from an agent

The graph holds this control, the 1 it maps to, and the evidence behind each claim, over MCP and REST.