EFQM Model 2025
Direction – EFQM Model 2025

EFQM Model 2025 2.1: Steers culture and nurtures core values

What does 2.1 require?

The organisation should define the culture needed to deliver its purpose, vision and strategy and keep testing how closely the real culture matches it. Values should be translated into expected norms and behaviours that are communicated, demonstrated by leaders and lived day to day, including ethical and sustainable conduct. Appraisal, development, recognition and reward should pull in the same direction, and people should be involved in defining and reviewing the culture.

Maintained by Gerard Blokdyk

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