EFQM Model 2025
Direction – EFQM Model 2025

EFQM Model 2025 1.3: Understands needs of key stakeholders

What does 1.3 require?

The organisation should decide which stakeholders in its ecosystem most affect the strategy and break them into groups and categories. It should capture their needs and expectations, the factors shaping their behaviour and decisions, their competences and plans, and their contribution to value creation. It should also anticipate how the competitive field changes as new entrants become key stakeholders.

Maintained by Gerard Blokdyk

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