US Americans with Disabilities Act (ADA) - Title III Digital Accessibility
How Title III of the Americans with Disabilities Act applies to the digital channels of businesses open to the public: no discrimination in goods and services offered online, including through vendors; equal, integrated access; no screening criteria or surcharges; reasonable modifications; accessible online hotel reservations and ticketing; auxiliary aids and effective communication, including accessible electronic and information technology, captioning, relay-compatible phone systems, video remote interpreting and online showtime notices. Title III sets no web technical standard (DOJ's 2022 guidance points to WCAG and Section 508); the 2024 WCAG 2.1 AA rule covers state and local governments under Title II only.
US Americans with Disabilities Act (ADA) - Title III Digital Accessibility is a compliance framework from United States (Federal, Department of Justice) with 3 domains and 19 controls that map to 1 other frameworks. The largest domains are Auxiliary aids and effective communication (28 CFR 36.303; 42 U.S.C. 12182(b)(2)(A)(iii)) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility (9 controls), General nondiscrimination (28 CFR 36.201 to 36.203; 42 U.S.C. 12182(a), (b)(1)) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility (5 controls), Policies, criteria and online reservations and ticketing (28 CFR 36.301, 36.302) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility (5 controls). Every control below carries what it requires and what an assessor expects to see.
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Framework Domains (3)
Auxiliary aids and effective communication (28 CFR 36.303; 42 U.S.C. 12182(b)(2)(A)(iii)) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility
| Code | Title |
|---|---|
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(a) | 28 CFR 36.303(a) Provide auxiliary aids and services unless fundamental alteration or undue burden |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(c)(1) | 28 CFR 36.303(c)(1) Effective communication in accessible formats, timely, protecting privacy and independence |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(d)(1) | 28 CFR 36.303(d)(1) Automated attendant and IVR systems work with TTY and relay, including Internet-based relay |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(d)(4) | 28 CFR 36.303(d)(4) Answer relay calls like any other call |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(e) | 28 CFR 36.303(e) Caption decoding for televisions in lodging and hospitals |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(f) | 28 CFR 36.303(f) Video remote interpreting performance standards |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(g)(2) | 28 CFR 36.303(g)(2) Movie theaters: closed captioning and audio description for digital movies |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(g)(8) | 28 CFR 36.303(g)(8) Movie theaters: showtime notices on websites and apps say which showings have captioning and audio description |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.303(h) | 28 CFR 36.303(h) Provide an alternative aid where a particular aid would be an undue burden |
General nondiscrimination (28 CFR 36.201 to 36.203; 42 U.S.C. 12182(a), (b)(1)) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility
| Code | Title |
|---|---|
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.201(a) | 28 CFR 36.201(a) No discrimination in full and equal enjoyment, including goods and services offered online |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.202(a) | 28 CFR 36.202(a) No denial of participation, directly or through contractual arrangements |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.202(b) | 28 CFR 36.202(b) No participation in an unequal benefit |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.202(c) | 28 CFR 36.202(c) Separate benefit only where necessary and as effective |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.203(a) | 28 CFR 36.203(a) Most integrated setting appropriate |
Policies, criteria and online reservations and ticketing (28 CFR 36.301, 36.302) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility
| Code | Title |
|---|---|
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.301(a) | 28 CFR 36.301(a) No eligibility criteria that screen out people with disabilities |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.301(c) | 28 CFR 36.301(c) No surcharge for required measures |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.302(a) | 28 CFR 36.302(a) Reasonable modifications of policies, practices and procedures |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.302(e)(1) | 28 CFR 36.302(e)(1) Lodging reservations by any means, including third parties: book, describe and hold accessible rooms |
| us-americans-with-disabilities-act-ada-title-iii-digital-accessibility::36.302(f) | 28 CFR 36.302(f) Ticketing: equal opportunity to buy accessible seating through the same channels, with seating information |
Maps to 1 other framework
Coverage is not the same as your position
This page shows what US Americans with Disabilities Act (ADA) - Title III Digital Accessibility overlaps with in general. Where your organisation actually stands, against the standard you are going for and the certifications you already hold, is a different question. Same graph and the same recorded refutations, scoped to you rather than to a pair.
The Compliance Position Diagnostic, $5,000 fixed, ten business daysWhat is US Americans with Disabilities Act (ADA) - Title III Digital Accessibility and who does it apply to?
US Americans with Disabilities Act (ADA) - Title III Digital Accessibility is a compliance framework from United States (Federal, Department of Justice) with 3 domains and 19 controls. How Title III of the Americans with Disabilities Act applies to the digital channels of businesses open to the public: no discrimination in goods and services offered online, including through vendors; equal, integrated access; no screening criteria or surcharges; reasonable modifications; accessible online hotel reservations and ticketing; auxiliary aids and effective communication, including accessible electronic and information technology, captioning, relay-compatible phone systems, video remote interpreting and online showtime notices. Title III sets no web technical standard (DOJ's 2022 guidance points to WCAG and Section 508); the 2024 WCAG 2.1 AA rule covers state and local governments under Title II only. It is used by organisations to establish and maintain compliance with industry standards and regulatory requirements.
What does US Americans with Disabilities Act (ADA) - Title III Digital Accessibility actually require?
US Americans with Disabilities Act (ADA) - Title III Digital Accessibility has 19 controls organised across 3 domains. The largest domains are Auxiliary aids and effective communication (28 CFR 36.303; 42 U.S.C. 12182(b)(2)(A)(iii)) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility (9 controls), General nondiscrimination (28 CFR 36.201 to 36.203; 42 U.S.C. 12182(a), (b)(1)) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility (5 controls), Policies, criteria and online reservations and ticketing (28 CFR 36.301, 36.302) – US Americans with Disabilities Act (ADA) - Title III Digital Accessibility (5 controls). Each control defines specific requirements that organisations must implement to achieve compliance.
If I already comply with another framework, how much of US Americans with Disabilities Act (ADA) - Title III Digital Accessibility do I already cover?
US Americans with Disabilities Act (ADA) - Title III Digital Accessibility maps to 1 other compliance frameworks. The top mapping partners are Australia Disability Discrimination Act 1992 (9% coverage). Use our comparison tool to explore control-level mappings between frameworks.
How do I implement US Americans with Disabilities Act (ADA) - Title III Digital Accessibility?
Start your US Americans with Disabilities Act (ADA) - Title III Digital Accessibility compliance journey by running a self-assessment on our platform to identify your current compliance posture. Our AI advisory can answer specific questions about US Americans with Disabilities Act (ADA) - Title III Digital Accessibility requirements, and cross-framework mapping helps you leverage existing controls from other frameworks you may already comply with. Create a free account to access all 19 controls and track your progress.
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