ISO 9001:2015
Operation – ISO 9001:2015

ISO 9001:2015 8.5.3: Property belonging to customers or external providers

The organization takes care of property owned by customers or external providers while that property is in its control or in use by it. It identifies, verifies, protects and safeguards property supplied for its use or for building into products and services. If such property is lost or damaged, or turns out to be unsuitable, the organization tells the owner (the customer or the external provider) and retains documented information on what happened. Such property may be materials or components, premises, tools and equipment, personal data, or intellectual property.

Maintained by Gerard BlokdykControl text last updated

What else in your programme already covers this

This control maps to 7 controls across 5 other frameworks. If you already hold one of them, the evidence you collected for it is the starting point here rather than new work.

ISO 21001:2018 · 2 controls

  • 8.5.3 8.5.3 Property belonging to interested parties
  • 8.5.5 8.5.5 Protection and transparency of learners' data

ISO 21001:2025 · 2 controls

  • 8.5.3 8.5.3 Property belonging to interested parties
  • 8.5.5 8.5.5 Protection and transparency of learners' data

ISO 10002:2018 · 1 control

  • 4.10 4.10 Confidentiality

ISO 22000:2018 · 1 control

  • 8.5.3 Validation of control measure(s) and combinations of control measures

ISO 27701:2019 · 1 control

  • 8.5.3 Records of PII disclosure to third parties

Every mapping shown was judged rather than inferred from wording similarity, and the ones that failed review are published too. See the coverage reports and what was rejected.

Other controls in Operation – ISO 9001:2015

Query this from an agent

The graph holds this control, the 7 it maps to, and the evidence behind each claim, over MCP and REST.